Sales Associate Keyholder

Express • Derry Township, PA

7d • Onsite

About The Position

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident, and effortless style. The Sales Associate Keyholder provides an excellent in-store shopping experience and carries out store opening and closing procedures. The role is part-time and based at the Hershey Outlets store.

The position supports daily store operations, customer service, sales-floor and stockroom upkeep, and the execution of company procedures. Keyholders help resolve customer concerns, process transactions efficiently, and promote credit and loyalty programs. Other essential functions may be assigned by a supervisor.

Requirements

• High school education or equivalent.
• 0–2 years of relevant job experience, with a minimum of 6 months.
• Proficiency using technology, including iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the position’s physical requirements.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, particularly with customers, sales leadership, and associates.
• Collaborative skills and ability to work well within a team.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Perform opening and closing procedures, including balancing registers, preparing deposits, and activating the security system.
• Perform checkout overrides as needed.
• Maintain a clean, organized, safe, and inviting sales floor, checkout area, fitting room, and stockroom.
• Follow company policies and procedures to support the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer service issues or escalate them as appropriate, and communicate issues and resolutions to Store Management.
• Promote credit and loyalty member programs by explaining their benefits and encouraging customer participation.
• Perform other essential functions as directed by a supervisor.

Benefits

• Individual insurance coverage options for part-time associates, including major medical, dental, vision, supplemental insurance, and life insurance.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may participate in the 401(k) and Roth 401(k) plans with Company match.
• Express merchandise discount.
• Learn & Earn incentive program.
• Voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED