Sales Associate Keyholder

Express • Pleasanton, CA

3d • $17 - $24 • Onsite

About The Position

PHOENIX Retail, LLC, which operates the Express and Bonobos brands, is seeking a part-time Retail Sales Associate Keyholder for the Express store at Stoneridge Mall. The role provides customers with a positive in-store shopping experience and carries out store opening and closing procedures. The position also supports store operations, customer service, sales, and customer participation in credit and loyalty programs.

The listed pay range is $16.90–$24.05 per hour. Actual compensation depends on factors including work location, education, relevant skills, and experience. Applicants must be authorized to work in the United States; the company does not sponsor work visas for this position.

Requirements

• High school diploma or equivalent.
• At least 6 months of relevant job experience; the stated experience range is 0–2 years.
• Proficiency with technology, including iPads and registers.
• Availability for nights, weekends, and non-business hours, as defined by the company.
• Ability to meet the position’s physical requirements.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, particularly with customers, sales leadership, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

Nice To Haves

• Previous retail experience is preferred.

Responsibilities

• Perform opening and closing procedures, including balancing registers, preparing deposits, and activating the security system.
• Perform checkout overrides as needed.
• Maintain a clean and organized sales floor, checkout, fitting room, and stockroom to keep the store safe and inviting.
• Follow company policies and procedures to support the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer service issues positively, determine a resolution or escalate as needed, and communicate issues and resolutions to Store Management.
• Promote credit and loyalty member programs by explaining their benefits and encouraging customer participation.
• Perform other essential functions as directed by a supervisor.

Benefits

• Part-time associates may receive paid sick leave and public health emergency leave.
• Part-time associates may be eligible to participate in the 401(k) and Roth 401(k) plans with Company match.
• Express merchandise discount.
• Eligibility to participate in the Learn & Earn incentive program.
• Option to choose voluntary benefits through YouDecide.
• Access to individual insurance coverage options through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED