Sales Associate Keyholder

Express • Huntington Station, NY

3d • $17 - $23

About The Position

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident, and effortless style. The Part-Time Sales Associate Keyholder provides customers with a great in-store shopping experience and executes store opening and closing procedures. The role supports daily store operations, customer service, sales, and the safe and orderly presentation of the store.

Requirements

• High school diploma or equivalent.
• 0–2 years of relevant job experience, with a minimum of 6 months.
• Proficiency using technology, including iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the physical requirements of the role.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, particularly with customers, the sales leadership team, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Perform opening and closing procedures, including balancing registers, preparing deposits, and activating the security system.
• Perform checkout overrides as needed.
• Maintain a clean and organized sales floor, checkout, fitting room, and stockroom so the store is safe and inviting.
• Follow company policies and procedures to help ensure the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer service issues positively, determine resolutions or escalate as needed, and communicate issues and resolutions to Store Management.
• Promote credit and loyalty member programs by explaining benefits and encouraging customer participation.
• Perform other essential functions as directed by a supervisor.

Benefits

• For part-time associates, access to support through LIG Solutions for individual insurance coverage options, including major medical, dental, vision, supplemental insurance, and life insurance.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may be eligible to participate in the 401(k) and Roth 401(k) with Company match.
• Express merchandise discount.
• Eligibility to participate in the Learn & Earn incentive program.
• Voluntary benefits through YouDecide.
• Full-time associate benefits include medical, pharmacy, dental, and vision coverage; 401(k) and Roth 401(k) with Company match; merchandise discount; paid time off; and parental leave for new parents.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED