Sales Associate Keyholder

Express • Fort Wayne, IN

2d • Onsite

About The Position

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident and effortless style. The Sales Associate Keyholder provides an in-store shopping experience for retail customers and carries out store opening and closing procedures. This is a part-time position at the Glenbrook Square store.

Requirements

• High school diploma or equivalent.
• 0–2 years of relevant job experience, with a minimum of 6 months.
• Proficiency using technology, including iPads and registers.
• Meet defined availability criteria, including nights, weekends, and non-business hours.
• Meet the position's physical requirements.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, particularly with customers, sales leadership, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

Nice To Haves

• Previous retail experience.

Responsibilities

• Perform opening and closing procedures, including balancing registers, preparing deposits, and activating the security system.
• Perform checkout overrides as needed.
• Maintain a clean and organized sales floor, checkout, fitting room, and stockroom to keep the store safe and inviting.
• Follow company policies and procedures to ensure the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer service issues positively, determine a resolution or escalate as needed, and communicate issues and resolutions to Store Management.
• Promote credit and loyalty member programs by explaining their benefits and encouraging customer participation.
• Perform other essential functions as directed by a supervisor.

Benefits

• Individual insurance coverage options through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.
• May be eligible for paid sick leave and public health emergency leave.
• May participate in the 401(k) and Roth 401(k) plans with Company match.
• Express merchandise discount.
• May participate in the Learn & Earn incentive program.
• Voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED