Sales Associate, Jewelry (Part-time)

Brilliant Earth • Palo Alto, CA

4d • $24 - $26 • Onsite

About The Position

Brilliant Earth is seeking a part-time Jewelry Consultant to provide an exceptional customer experience at its Palo Alto showroom. The consultant guides customers through purchases and product selections across in-person and virtual appointments, phone, live chat, and walk-in consultations. The role combines personalized luxury service with product knowledge and sales strategies to meet and exceed individual revenue targets. Consultants also support post-sale customer needs, help manage showroom operations and product security, use the company ERP system, and represent Brilliant Earth’s mission to create a more sustainable, transparent, and compassionate jewelry industry. The position is in-person and requires a part-time schedule that includes weekend days. The targeted compensation range is $24–$26 per hour, subject to change at the company’s discretion.

Requirements

• Passion for providing an excellent customer experience and going above and beyond to assist customers.
• Drive to meet and exceed sales targets.
• Attention to detail and a passion for process in a fast-moving work environment.
• Clear and concise communication with customers and teammates in person, by email, and by chat.
• Collaborative, team-oriented approach.
• Availability for a part-time schedule that includes weekend days.

Responsibilities

• Use sales strategies and product knowledge to guide customers through purchasing decisions during appointments and walk-in consultations, providing memorable and personalized experiences.
• Manage a high volume of incoming sales leads through email, live chat, and phone to achieve individual revenue targets while providing a luxury customer experience.
• Greet, check in, and assist customers throughout the purchasing process.
• Conduct post-sale appointments to assist and educate customers with pickups, exchanges, resizing, and other inquiries.
• Call customers to confirm showroom appointments and answer questions before appointments.
• Review customer feedback surveys and online reviews and work with leaders to improve the customer experience and sales performance.
• Enforce waiting-room policies to ensure a safe and pleasant experience for guests and maintain product security.
• Open and/or close the showroom and waiting area.
• Use the ERP system to manage tasks and communicate cross-functionally.
• Act as a brand advocate by sharing the company’s mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Benefits

• Career growth support, including regular one-on-ones with a manager, training opportunities, and an annual 360 review process.
• Employee discount on jewelry.
• Sales incentive programs.
• Access to mental health resources, including self-care apps, seminars, and a 24/7 Employee Assistance counseling program.
• Giving-back programs and volunteer opportunities.
• 401(k) match.
• Paid parental leave.
• Pre-tax commuter benefits.
• Competitive compensation and a robust benefits package.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed