Sales Associate, Jewelry (Part-time)

Brilliant Earth • Palo Alto, CA

2d • Onsite

About The Position

Brilliant Earth is hiring a part-time Sales Associate, Jewelry (Jewelry Consultant) for its Palo Alto showroom. Jewelry Consultants provide an exceptional experience for customers by guiding them through the sales process using in-person and virtual appointments, phone, and live chat. They help customers select products from the company’s luxury jewelry line and create personalized experiences while meeting and exceeding sales targets in a fast-paced environment. The role is in-person and includes a part-time schedule with weekend days. The targeted compensation budget is $24–$26 per hour, subject to adjustment at the company’s discretion.

The position requires a customer-focused, goal-oriented team player with strong attention to detail and communication skills. Consultants use sales strategies and product knowledge to guide purchasing decisions, manage incoming sales leads, support customers before and after purchases, and help maintain a safe and pleasant showroom experience. They also use the company’s ERP system to manage tasks and communicate across teams, and serve as advocates for the company’s mission of fostering a more sustainable, transparent, and compassionate jewelry industry.

Requirements

• Passion for providing an exceptional customer experience and going above and beyond for customers.
• Drive to exceed sales goals and targets.
• Attention to detail and an interest in process in a fast-moving work environment.
• Clear, concise communication with customers and teammates in person, by email, and by chat.
• Ability to collaborate as a team player.
• Ability to work a part-time schedule that includes weekend days.

Responsibilities

• Guide customers through purchasing decisions using sales strategies and product knowledge in appointments and walk-in consultations, creating personalized experiences.
• Manage incoming sales leads through email, live chat, and phone to achieve individual revenue targets while providing a luxury customer experience.
• Greet, check in, and assist customers through the purchasing process.
• Conduct post-sale appointments for customer pick-ups, exchanges, resizing, and other inquiries.
• Call customers to confirm showroom appointments and address pre-appointment questions.
• Review customer feedback surveys and online reviews, and work with leaders to improve customer experience and sales performance.
• Enforce waiting-room policies to maintain a safe and pleasant experience and ensure product security.
• Open and/or close the showroom and waiting area.
• Use the ERP system to manage tasks and communicate cross-functionally.
• Act as a brand advocate by sharing the company’s mission for a more sustainable, transparent, and compassionate jewelry industry.

Benefits

• Career growth support through regular one-on-ones with a manager, training opportunities, and an annual 360 review process.
• Employee discount on jewelry.
• Sales incentive programs recognizing and rewarding performance.
• Access to mental health resources, including self-care apps, seminars, and 24/7 counseling through the Employee Assistance program.
• Giving-back programs and volunteer opportunities.
• 401(k) match.
• Paid parental leave.
• Pre-tax commuter benefits.
• Competitive compensation and a benefits package.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed