Fine Jewelry Sales Associate - Part Time

Belk•Franklin, TN

About The Position

As a Fine Jewelry Associate, you will drive store sales and metrics by helping clients select jewelry that symbolizes important moments and creates lasting memories. You will provide excellent customer service, use in-depth product knowledge, develop customer relationships, and learn clients’ needs while exploring the store’s brands and products with them. You will work as part of a team focused on serving customers and achieving results together. The role includes achieving sales and service targets, building a customer base, assisting with merchandise selection and transactions, performing minor jewelry and watch repairs, maintaining merchandising and security standards, and completing inventory, repair, and operational tasks. Required Fine Jewelry training must be completed, including passing quizzes with a minimum score of 8.

Requirements

High School Diploma.
Strong interpersonal communication skills.
Retail or sales experience required.
Ability to use a keyboard, telephone, computer, and other business-related equipment.
Knowledge of the 4 Cs of diamonds and ability to discuss diamond features and benefits during sales presentations.
Ability to stand for the duration of a shift.
Ability to bend and stoop and lift up to 30 pounds.
Manual dexterity to complete watch and Fine Jewelry repairs.
Ability to distinguish between gemstones and gold, sterling silver, tungsten, and platinum.
Ability to work a flexible schedule, including nights and weekends, based on Fine Jewelry Department needs.

Nice To Haves

Fine Jewelry experience preferred.

Responsibilities

Meet or exceed personal weekly, monthly, and annual sales goals.
Meet or exceed personal Elite Service Plan attachment rate goals.
Meet or exceed personal presale goals for specified presale events.
Meet or exceed personal repair sales dollar goals.
Meet or exceed Belk Rewards credit card solicitation goals.
Meet or exceed trunk show sales and appointment goals.
Meet or exceed Item Locator sales goals.
Develop a clientele and customer base by asking customers to complete client profile cards, and use the cards to send thank-you notes, notify customers about sales and special events, and make telephone calls to drive Fine Jewelry sales and event attendance.
Assist customers in selecting Fine Jewelry merchandise and offer complimentary items with each purchase.
Handle customer transactions professionally, efficiently, and accurately.
Complete minor Fine Jewelry repairs, including removing watch links and changing watch batteries.
Maintain Fine Jewelry merchandising and visual standards, including departmental signing.
Follow Fine Jewelry security standards, including keeping keys on or about your person, showing only one piece of merchandise at a time, not leaving merchandise unattended, and locking showcases and safes.
Complete diamond testing as required.
Check in and replenish merchandise inside case lines, keeping pieces in their assigned merchandise stories.
Prepare merchandise transfers and repairs to the RPC as scheduled.
Complete customer repair envelopes and follow up with the Repair department to ensure estimates and repairs are completed promptly.
Refer to Fine Jewelry Weekly Priorities and complete sale sets and operational tasks on time.
Follow procedures for inventory counts, Clearance projects, and re-ticketing.
Maintain Belk professional standards for dress and appearance.
Cooperate and collaborate with fellow associates, management, and business partners.
Comply with company policies and procedures, including the Absenteeism and Tardiness policy.
Accept additional responsibilities and perform tasks assigned by the Fine Jewelry Counter Manager, Sales Team Manager, or Store Management.
Complete required Fine Jewelry training and pass quizzes with a minimum score of 8.