Fine Jewelry Sales Associate - Part Time

Belk•Franklin, TN

1d•Onsite

About The Position

As a Fine Jewelry Associate, you will drive store sales and metrics by helping clients select jewelry that symbolizes important moments and creates lasting memories. You will provide excellent customer service, develop in-depth product knowledge, build customer relationships, and work with clients to understand their needs and assemble purchases. You will collaborate with a team focused on serving customers and achieving shared results. The role also includes sales and service-plan goals, client development, transactions, minor jewelry and watch repairs, merchandising, security, inventory, transfers, and repair follow-up. You must complete required Fine Jewelry training and pass quizzes with a minimum score of 8.

Requirements

High school diploma.
Strong interpersonal communication skills.
Retail or sales experience required.
Ability to use a keyboard, telephone, computer, and other business-related equipment.
Knowledge of diamonds, including the 4 Cs, and ability to discuss diamond product features and benefits during sales presentations.
Ability to stand for the duration of the shift.
Ability to bend and stoop and lift up to 30 pounds.
Hand manipulation sufficient to complete watch and Fine Jewelry repairs.
Ability to distinguish among types of gemstones and gold, sterling silver, tungsten, and platinum.
Ability to work a flexible schedule, including nights and weekends, based on the needs of the Fine Jewelry Department.

Nice To Haves

Fine Jewelry experience preferred.

Responsibilities

Meet or exceed personal weekly, monthly, and annual sales goals.
Meet or exceed personal Elite Service Plan attachment-rate goals.
Meet or exceed personal presale goals for specified presale events.
Meet or exceed personal repair sales dollar goals.
Meet or exceed Belk Rewards credit card solicitation goals.
Meet or exceed trunk show sales and appointment goals.
Meet or exceed Item Locator sales goals.
Develop a clientele/customer base by asking customers to complete client profile cards; use the cards to send thank-you notes, notify customers about sales and special events, and make calls to drive Fine Jewelry sales and event attendance.
Assist customers in selecting Fine Jewelry merchandise and offer complimentary items with each purchase.
Handle customer transactions professionally, efficiently, and accurately.
Complete minor Fine Jewelry repairs, including removing watch links and changing watch batteries.
Maintain Fine Jewelry merchandising and visual standards, including departmental signing.
Maintain Fine Jewelry security standards, including keeping keys on or about your person, showing only one piece of merchandise at a time, not leaving merchandise unattended, and locking showcases and safes after use.
Complete diamond testing as required.
Check in and replenish merchandise inside case lines, placing pieces in the same merchandise stories.
Prepare merchandise transfers and repairs to the RPC as scheduled.
Complete customer repair envelopes and follow up with the Repair department to ensure estimates and repairs are completed in a timely manner.
Refer to Fine Jewelry Weekly Priorities and complete sale sets and operational tasks in a timely manner.
Follow procedures for inventory counts, move-to-clearance projects, and re-ticketing.
Maintain Belk professional standards for dress attire and appearance.
Cooperate and collaborate with fellow associates, management, and business partners.
Comply with company policies and procedures, including the Absenteeism and Tardiness policy.
Accept additional responsibilities and complete tasks assigned by the Fine Jewelry Counter Manager, Sales Team Manager, and/or Store Management.
Complete all required Fine Jewelry training and pass quizzes with a minimum score of 8.