Sales Associate, Jewelry (Part-time)

Brilliant Earth • Washington, DC

4d • $22 - $24 • Onsite

About The Position

Brilliant Earth is hiring a part-time Jewelry Sales Associate in Washington, D.C. The role provides an exceptional customer experience across in-person and virtual appointments, phone, and live chat. Jewelry Consultants help customers find products from the luxury jewelry line, guide them through purchasing decisions, and work to meet and exceed individual sales targets in a fast-paced environment. The position is in person and requires a schedule that includes weekend days.

The targeted compensation budget is $22–$24 per hour and may be adjusted at the company's discretion. Brilliant Earth describes its culture as focused on innovation, collaboration, diversity, and growth, and offers training, regular manager check-ins, and an annual 360 review process. The company’s mission is to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry.

Requirements

• A strong customer-service orientation and willingness to go above and beyond for customers.
• Motivation to exceed sales goals and targets.
• Attention to detail and an appreciation for processes in a fast-moving work environment.
• Clear and concise communication with customers and teammates in person, by email, and by chat.
• Collaborative, team-oriented approach.
• Ability to work a part-time schedule that includes weekend days.

Responsibilities

• Use sales strategies and product knowledge to guide customers through purchasing decisions during appointments and walk-in consultations, creating personalized experiences.
• Manage incoming sales leads by email, live chat, and phone to achieve individual revenue targets while providing a luxury customer experience.
• Greet, check in, and assist customers through the purchasing process.
• Conduct post-sale appointments to assist and educate customers about pickups, exchanges, resizing, and other inquiries.
• Call customers to confirm showroom appointments and answer questions before their appointments.
• Review customer feedback surveys and online reviews, working with leaders to improve customer experience and sales performance.
• Enforce waiting-room policies to ensure a safe and pleasant experience for guests and maintain product security.
• Open and/or close the showroom and waiting area.
• Use the ERP system to manage tasks and communicate across functions.
• Act as a brand advocate by sharing the company’s mission.

Benefits

• Career growth support, including regular one-on-one manager meetings, training opportunities, and an annual 360 review process.
• Employee discounts on jewelry.
• Sales incentive programs.
• Access to mental health resources, including self-care apps, seminars, and 24/7 counseling through the Employee Assistance program.
• Giving-back programs and volunteer opportunities.
• 401(k) match.
• Paid parental leave.
• Pre-tax commuter benefits.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed