Sales Associate III

Tapestry•Barceloneta, PR

About The Position

The Sales Associate is a front-line ambassador of the Coach brand, responsible for providing an elevated, personalized shopping experience while meeting personal and store sales goals and supporting daily store operations. The role combines luxury-retail service, omni-channel selling, and team collaboration to build brand loyalty and revenue. Associates represent Coach according to its Guide to Style and Service standards, build client relationships through personalized styling and product expertise, and drive sales through tailored recommendations, cross-selling, and upselling. They use mobile point-of-sale, clienteling tools, and social-selling platforms, including short-form video, to capture customer data and encourage repeat purchases. Associates develop personal sales plans, work toward individual and team KPIs, source and follow up with customers, and adapt their selling approach to changing business needs. They also complete operational duties such as transactions, cash wrap, inventory processing, replenishment, visual merchandising, shipment receiving, and product movement. The role requires maintaining clean, organized, and stocked sales-floor and stockroom areas while following retail, POS, and asset-protection procedures. Associates collaborate with teammates, participate in brand initiatives and training, welcome feedback, and maintain a calm, professional demeanor. The position requires a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays. Physical requirements include regularly lifting at least 25 pounds and occasionally up to 50 pounds, as well as climbing, bending, kneeling, and maneuvering around the sales floor and stockroom. The listed duties are representative and not exhaustive.

Requirements

At least 1 year of sales experience; luxury retail experience is preferred.
Knowledge of fashion trends and competitors.
A combination of education and experience will be considered.
Experience operating POS systems and basic computer proficiency, including iPad/laptop and Mobile POS.
Ability to use a walkie-talkie and read price/release sheets.
Strong English proficiency.
Ability to work in a fast-paced environment.
Ability to work a flexible schedule that meets business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to regularly lift at least 25 lbs. and occasionally lift up to 50 lbs.
Ability to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Luxury retail background.
Social media savvy.
Experience with live-stream shopping or video demonstrations.
Clienteling and data-acquisition skills.

Responsibilities

Represent Coach as a brand ambassador and follow the Coach Guide to Style and Service standards.
Build lasting client relationships through personalized styling, product expertise, and fashion advice.
Drive sales through cross-selling, upselling, and tailored recommendations.
Use mobile POS, clienteling tools, and social-selling platforms, including short-form video, to capture data and encourage repeat purchases.
Develop and execute personal sales plans and meet or exceed individual and team KPIs.
Source new customers, maintain relationships, and follow up to close sales.
Maintain energy on the sales floor, manage multiple customers, and adapt selling techniques to business needs.
Complete daily operational tasks, including cash wrap, inventory processing, replenishment, and visual merchandising, while maintaining service standards.
Keep the sales floor and stockroom clean, organized, and stocked; follow retail policies, POS procedures, and asset-protection procedures.
Process purchases, returns, exchanges, and online pickups efficiently.
Support inventory cycles by receiving shipments, stocking shelves, and managing product movement.
Assist teammates in functional areas as required.
Foster a collaborative, trust-based environment and encourage team performance.
Participate in brand initiatives, training programs, and inclusion activities.
Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.