Sales Associate I

kate spade new york•Fort Worth, TX

2d•$15 - $20

About The Position

The Sales Associate is the front-line ambassador of the Coach brand, delivering an elevated, personalized shopping experience while meeting personal and store sales goals and supporting daily store operations. The role combines luxury-retail service, omni-channel selling, and team collaboration to drive brand loyalty and revenue. The associate represents Coach brand and service standards, builds client relationships through personalized styling and product expertise, and drives sales through tailored recommendations, cross-selling, and upselling. The position uses mobile POS, clienteling tools, and social selling platforms, including short-form video, to capture customer information and encourage repeat purchases. Associates develop personal sales plans, meet or exceed KPIs, source and follow up with customers, and adapt selling techniques to business needs. The role also includes completing operational tasks such as cash wrap, inventory processing, replenishment, visual merchandising, transaction processing, shipment receiving, and product movement. Associates maintain clean and organized sales-floor and stockroom areas, follow retail and asset-protection procedures, support teammates, participate in training and brand initiatives, and contribute to a collaborative environment. The schedule must be flexible to meet business needs, including nights, weekends, peak seasons, high-traffic retail days, and public holidays. The listed duties are a sample and are not exhaustive.

Requirements

At least 1 year of sales experience; luxury retail experience is preferred. A combination of education and experience will be considered.
Knowledge of fashion trends and competitors.
Experience with POS operation and basic computer proficiency, including iPad, laptop, and Mobile POS.
Ability to use a walkie-talkie and read price/release sheets.
Strong English proficiency.
Ability to work in a fast-paced environment.
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to regularly lift at least 25 lbs and occasionally lift up to 50 lbs, climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Luxury retail background.
Social media savvy.
Experience with live-stream shopping or video demonstrations.
Clienteling and data-acquisition skills.

Responsibilities

Represent Coach as a brand ambassador and follow Coach Guide to Style and Service standards.
Build lasting client relationships through personalized styling, product expertise, and fashion advice.
Drive sales through cross-selling, upselling, and tailored recommendations.
Use mobile POS, clienteling tools, and social selling platforms, including short-form video, to capture customer data and encourage repeat purchases.
Develop and execute personal sales plans and meet or exceed individual and team KPIs.
Source new customers, maintain relationships, and follow up to close sales.
Maintain high energy on the sales floor, manage multiple customers, and adapt selling techniques to business needs.
Complete daily operational tasks, including cash wrap, inventory processing, replenishment, and visual merchandising, while maintaining service standards.
Keep the sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset-protection procedures.
Process purchases, returns, exchanges, and online pickups efficiently.
Support inventory cycles by receiving shipments, stocking shelves, and managing product movement.
Assist teammates in functional areas as required.
Foster a collaborative, trust-based environment and encourage team performance.
Participate in brand initiatives, training programs, and inclusion activities.
Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.