Sales Associate I

Zimmer US, Inc.•Avon, NC

3d•$51,000 - $64,000

About The Position

The Sales Associate I is an entry-level, developmental role reporting to the sales team lead or their designee, such as an RSD or RSM, within a territory or region. The role provides technical, clinical, and logistical support to the sales team and healthcare providers in hospitals or ambulatory surgery centers. The associate develops expertise in Zimmer Biomet implants, instruments, and technologies and provides on-site guidance to surgeons and operating room staff, helping ensure successful surgical cases and high customer satisfaction. This position can serve as a pathway to Sales Associate II and III.

Requirements

A minimum of an associate's degree, medical certification, or equivalent education and experience is required.
0–2 years of sales or sales service experience in medical device or surgical settings.
Must be mobile and willing to travel.
Able and willing to carry weights up to 50 lbs.
Foundational knowledge of orthopedic surgical protocols, instrumentation, and sterile techniques.
Effective verbal and written communication, including the ability to translate technical knowledge into practical guidance.
Professional, composed, confident, and respectful demeanor in clinical settings.
Ability to build trust and credibility with clinical staff and surgeons.
Attention to detail when reviewing surgical plans, preparing instruments, and ensuring case accuracy.
Strong teamwork and collaboration skills with sales representatives, hospital staff, and peers.
Organizational skills to manage multiple facilities, priorities, and documentation.
Proactive preparation, including reviewing case schedules and checking equipment readiness.
Adaptability and a learning-focused approach to learning products, procedures, and technologies; adjusting to surgeon preferences and variations; and using feedback to improve clinical skills.
Clear verbal and written communication in English.

Responsibilities

Attend and contribute to weekly and monthly sales team meetings.
Build relationships with key surgeons and develop the clinical proficiency and product expertise needed to support prioritized Zimmer Biomet and MedTech products during procedures.
Support the sales team with customer service, identify buying signals, gather competitive intelligence, and identify opportunities to upsell or cross-sell to existing customers.
Coordinate surgery schedules, including templating cases and requesting implants and instruments through SMS.
After procedures, account for Zimmer Biomet products used to support billing and inventory replenishment.
Provide on-site and remote clinical support, education, and training to surgeons and OR staff, using a problem-solving mindset.
Assist with integrating medical devices or clinical solutions into clinical practice.
Provide technical product support during procedures, demonstrations, and evaluations.
Collaborate with sales and marketing teams on product launches and customer engagement initiatives.
Gather clinical feedback from end users and relay insights to internal teams for product development and improvement.
Support clinical trials, including site initiation, training, monitoring, and documentation as needed.
Comply with regulatory and ethical standards in clinical interactions.
Provide after-hours, evening, weekend, on-call, and add-on case coverage for the team or territory.
Provide sales support for the team or territory, including transporting Zimmer Biomet instruments and implants for day, evening, add-on, or weekend cases.
Ensure implants and instruments are accurate, clean, and complete; review surgical plans before cases and prevent errors through preparation and vigilance.
Follow policies and standard operating procedures for interactions with healthcare professionals, product handling and complaints, expense reporting, sales activities, and training.
Perform other duties as assigned.