Sales Associate / Customer Service Representative

Drybar Shops•Palo Alto, CA

10d•$19 - $28

About The Position

Drybar is seeking an enthusiastic, outgoing, sales-driven front desk associate to create a welcoming guest experience in a fun, fast-paced salon environment. The associate is the first point of contact for guests and helps set the tone for their visit and for the team. Drybar focuses exclusively on blowouts, with no cuts or color services. The role includes managing appointments and guest transactions, handling calls, promoting memberships and retail products, and supporting the shop’s daily operations and sales goals. The position offers hourly pay of $18.70–$28, depending on performance, with sales incentives and opportunities for career growth and development.

Requirements

At least 1 year of experience in retail, hospitality, sales, or customer service.
Outgoing, friendly personality and excellent communication skills.
Passion for sales, beauty, and exceptional service.
Ability to multitask and stay organized under pressure.
Strong problem-solving and technology skills.
High school diploma or equivalent.
Ability to stand or walk during 6–8-hour shifts.
Reliability, professionalism, and a team-first attitude.

Nice To Haves

Point-of-sale experience is preferred.
Salon or spa experience is a plus, but not required.

Responsibilities

Create a warm, welcoming, five-star experience for every guest.
Bring enthusiasm, positivity, and great energy to each shift.
Manage appointments, check-ins, checkouts, and phone calls.
Promote memberships, retail products, and services while earning sales incentives.
Build relationships with guests and encourage repeat visits.
Multitask, solve problems, and help keep the shop running smoothly.
Support teammates and contribute to a fun, successful environment.
Help achieve daily sales and guest satisfaction goals.