Sales Associate / Customer Service Representative

WellBiz Brands•Rogers, AR

1d•Onsite

About The Position

Drybar Rogers is seeking a friendly, outgoing, and energetic front desk team member to create a welcoming, memorable experience for clients. Drybar is a blow-dry-only salon focused on blowouts. In this role, you will greet clients, manage appointments and transactions, promote memberships and retail products, and work with stylists and management to support smooth salon operations. The position suits someone who enjoys connecting with people, has an interest in beauty, and can bring a positive attitude to a fast-paced environment.

Requirements

At least 1 year of experience in a fast-paced, customer-service-focused environment, such as retail sales, customer service, or a similar role.
High school diploma or equivalent.
Friendly, outgoing, and enthusiastic personality, with a passion for beauty and customer service.
Ability to thrive in a fun, energetic, and fast-paced salon environment.
Excellent communication and interpersonal skills and a positive, team-oriented attitude.
Strong multitasking and organizational skills with attention to detail.
Ability to provide exceptional customer service and create memorable client experiences.
Ability to think quickly, solve problems, and handle challenging situations professionally.
Comfort promoting memberships, retail products, and salon services.
Ability to stand and/or walk for the duration of 6–8-hour shifts.
Technical ability to operate a point-of-sale system.
Ability to use logic and support resources to solve front-desk problems.
Ability to maintain a professional demeanor under pressure.

Nice To Haves

Previous salon or spa experience is preferred but not required.
Track record of providing outstanding customer service.

Responsibilities

Create a warm, welcoming, and positive experience for every client.
Greet clients, manage check-ins and check-outs, and assist with appointments using Booker.
Answer phone calls, respond to voicemails, and assist clients with scheduling questions and service inquiries.
Manage client profiles, review appointment notes, and help provide personalized service.
Process payments, tips, and transactions accurately and professionally.
Recommend and promote Drybar products, styling tools, memberships, and services.
Educate clients on membership benefits, promotions, and retail products.
Work with stylists and management to support smooth salon operations and a positive team environment.
Handle client questions, concerns, and feedback professionally and with a solution-focused attitude.
Support daily opening and closing procedures.
Contribute positive energy, teamwork, and a can-do attitude during each shift.