PT Sales Associate Cashier

Ahold Delhaize•Huntersville, NC

18h

About The Position

The Sales Associate Cashier provides fast, easy, flexible, and friendly service to Food Lion customers by meeting customer service standards. The role supports the Customer Service Manager and Assistant Customer Service Manager in maintaining front-end standards and maximizing sales through excellent customer service. It also involves cashiering and payment transactions, maintaining accurate cash control, keeping the work station and front end clean and orderly, and following company procedures and safety practices.

Requirements

Effective communication and customer service skills.
Ability and willingness to learn multiple tasks and the technical requirements of the job.
Ability to perform the technical requirements of cashier and service center work.
Meet minimum age requirements for specific job functions.
Meet the physical requirements of the position, with or without reasonable accommodations.
Ability to use computers and other communication systems required to perform job functions.
Perform repetitive hand and arm motions.
Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds occasionally.
Pull or push up to 75 pounds occasionally.
Stand for the entire work period and frequently walk short distances.
Handle substances associated with cleaning and packaging materials, fresh fruits and vegetables, house plants and flowers, and household cleaners.
Frequently or continuously handle paper and coin currency and operate equipment such as a cash register, lottery machine where applicable, scanner, computer, and calculator.
Frequently reach and grasp at waist level and occasionally above shoulder or below waist level.
Meet established volume activity standards for the position.
Tolerate working in extreme hot or cold temperatures for up to 20 minutes at a time.
Have sufficient visual ability to check ID cards, checks, invoices, and other written documents.

Nice To Haves

High school graduate or equivalent preferred.

Responsibilities

Provide prompt, accurate, friendly service and engage customers to create a positive shopping experience.
Greet customers and use their names whenever possible.
Unload groceries from carts onto the belt, grouping items such as cold products for easier bagging.
Check the bottom of each cart and under baby seats for items before completing an order.
Follow correct bagging procedures.
Scan customer orders and handle payment transactions according to standard practice.
Follow procedures for handling cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers.
Follow procedures for refunds, error correction, and overrides, and make every attempt to maintain accurate cash control.
Avoid personal conversations with associates when customers are present.
Identify customers needing assistance and offer to take their orders to their cars.
Remain alert and call for assistance when needed to serve customers according to service standards.
Check prices quickly and accurately.
Be courteous and helpful to other associates.
Wear the Food Lion uniform and apron with name badge, maintain a neat and clean appearance, and follow the dress code.
Retrieve shopping carts from the parking lot and cart corrals using the tether strap according to standard practice.
Keep the work station and front-end area neat and clean.
Report register malfunctions to the Customer Service Manager or Manager on Duty.
Keep the MVP savings center kiosk supplied with paper and ensure it is working properly.
Follow company guidelines, policies, and standard practices.
Observe and correct unsafe conditions that could cause associate or customer accidents.
Notify Quality Assurance of front-end cleaning issues or required maintenance.
Complete computer-based training and training aid courses.
Move empty bottles and containers from the front end to the back room where applicable.
Perform other duties as assigned.