PT Sales Associate Cashier

Ahold Delhaize • Glen Burnie, MD

4d • Onsite

About The Position

The Cashier (Sales Associate) provides fast, easy, flexible, and friendly service by meeting Food Lion customer service standards. The role supports the Customer Service Manager and Assistant Customer Service Manager in maintaining front-end standards and maximizing sales through excellent customer service. The cashier processes customer orders and payments, maintains accurate cash control, keeps the work station and front-end area clean and presentable, and follows company procedures and safety practices. The position also includes retrieving shopping carts, assisting customers with carrying orders to their cars, completing required training, and performing other assigned duties.

Requirements

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and the technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center work.
• Meet minimum age requirements for specific job functions.
• Meet the position's physical requirements, with or without reasonable accommodations.
• Use computers and other communication systems required to perform job functions.
• Perform repetitive hand and arm motions.
• Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds occasionally.
• Pull or push up to 75 pounds occasionally.
• Stand 100% of the time and frequently walk short distances.
• Handle substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants or flowers, and household cleaners.
• Frequently or continuously handle paper and coin currency and operate equipment such as a cash register, lottery machine where applicable, scanner, computer, and calculator.
• Frequently reach and grasp at waist level and occasionally above shoulder or below waist level.
• Meet established volume activity standards for the position.
• Tolerate extreme hot or cold temperatures for up to 20 minutes at a time.
• Have sufficient visual ability to check ID cards, checks, invoices, and other written documents.

Nice To Haves

• High school graduation or equivalent.

Responsibilities

• Provide prompt, accurate, friendly service and engage customers to create a positive shopping experience.
• Greet customers and use their names whenever possible.
• Unload groceries from carts onto the belt, grouping items such as cold products to make bagging easier.
• Check the bottom of every cart and under baby seats for items before completing an order.
• Follow correct bagging procedures and use the appropriate bags by type.
• Scan customer orders and process payment transactions according to standard practices.
• Avoid personal conversations with associates when customers are present.
• Follow procedures for handling cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers.
• Follow refund and error-correction procedures, make every attempt to maintain accurate cash control, and perform overrides according to procedure.
• Identify customers who need assistance and offer to take their orders to their cars.
• Stay alert and call for assistance when needed to meet service standards.
• Check prices quickly and accurately.
• Be courteous and helpful to other associates.
• Wear the Food Lion uniform and apron with a name badge, maintain a neat and clean appearance, and follow the dress code.
• Retrieve shopping carts from the parking lot and cart corrals using the tether strap according to standard practice.
• Keep the work station and front-end area neat and clean.
• Report register malfunctions to the Customer Service Manager or Manager on Duty.
• Keep the MVP savings center kiosk supplied with paper and working properly.
• Follow company guidelines, policies, and standard practices.
• Observe and correct unsafe conditions that could cause associate or customer accidents.
• Notify Quality Assurance of front-end cleaning issues or required maintenance.
• Complete computer-based training and training aid courses.
• Perform other duties as assigned.
• Where applicable, move empty bottles and containers from the front end to the back room.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED