Sales Assistant

Multifab Inc•Spokane Valley, WA

13d•$22 - $25

About The Position

The Sales Assistant provides administrative, operational, and analytical support to the outside sales team within the Manufacturing Division. The role helps maintain accurate sales information, coordinate customer communications, track sales activities, and ensure timely follow-up on customer needs and internal requests. The ideal candidate is organized, detail-oriented, comfortable working with numbers, proficient in Microsoft Excel, and able to manage multiple priorities, interpret data, communicate professionally, and take initiative. The position supports the sales team behind the scenes while contributing to a positive customer experience. Responsibilities include supporting outside sales representatives, maintaining customer and sales records, preparing sales documents and reports, tracking quotes and requests, coordinating with internal departments, communicating with customers, analyzing sales data, and improving administrative processes. The Sales Assistant must maintain confidentiality and perform other related duties as assigned.

Requirements

High school diploma or equivalent required.
Proficiency in Microsoft Excel, including formulas, sorting, filtering, formatting, and working with large data sets.
Strong computer skills and ability to learn new software and business systems.
Ability to perform basic mathematical calculations accurately, including percentages, pricing calculations, and quantities.
Strong attention to detail and a high degree of accuracy in data entry and recordkeeping.
Excellent written and verbal communication skills.
Strong organizational, time management, and follow-through skills.
Ability to work independently, take initiative, and manage competing priorities.
Ability to interpret reports and communicate relevant information clearly.

Nice To Haves

Additional education in business administration, sales support, or a related field.
Previous experience in administrative support, sales coordination, customer service, data entry, or a related position.
Experience supporting an outside sales team.
Experience working in a manufacturing, distribution, or industrial environment.
Intermediate Excel skills, including pivot tables, lookup functions, and basic data analysis.
Experience working with customer pricing, quotes, sales reports, or order information.
Demonstrated initiative, reliability, and support of departmental goals.

Responsibilities

Provide daily administrative and operational support to outside sales representatives.
Enter, update, and maintain customer information, sales records, pricing information, and other data in company systems.
Assist with preparing sales documentation, customer correspondence, reports, and presentations.
Track outstanding quotes, customer inquiries, requests, and sales activities to ensure timely follow-up.
Maintain organized and accurate electronic records, spreadsheets, and customer documentation.
Coordinate with production, customer service, estimating, accounting, and other internal departments to support customer needs and sales activities.
Identify outstanding tasks and proactively follow up to ensure completion.
Serve as an additional customer contact, providing timely, professional, and accurate communication.
Assist outside sales representatives with customer inquiries, requests for information, and routine follow-up.
Communicate appropriate updates regarding quotes, orders, product information, and other sales-related matters.
Track customer requests and direct questions or concerns to appropriate team members.
Maintain positive working relationships with customers and internal departments, follow through on commitments, and communicate outstanding items to the sales team.
Generate and maintain routine and ad hoc sales reports using company systems and Microsoft Excel.
Review sales data to identify trends, discrepancies, outstanding items, and opportunities for follow-up.
Organize and interpret information into useful summaries for the sales team and management.
Assist with tracking customer purchasing activity, sales performance, and other key sales metrics.
Perform basic calculations related to pricing, quantities, percentages, and sales information.
Verify data accuracy and identify inconsistencies for correction or further review.
Develop and maintain spreadsheets and tracking tools to improve organization, reporting, and efficiency.
Monitor sales-related activities, deadlines, and follow-up requirements.
Help maintain consistent and accurate sales processes and documentation.
Identify opportunities to improve administrative workflows, reporting methods, and communication.
Prioritize assignments while managing multiple tasks and changing deadlines.
Maintain confidentiality of customer information, pricing, and company business records.
Perform other related duties as assigned.