Sales Assistant

Frette • Houston, TX

8h • Onsite

About The Position

Frette is seeking a Sales Assistant for its boutique in Houston, Texas. This role supports the store team across both back-of-house and front-of-house needs, with primary responsibility for overseeing the stockroom and maintaining the store. The Sales Assistant is expected to contribute to a positive, professional, and productive team environment; uphold brand and operating standards; and deliver a high level of customer service through product knowledge and Frette’s elevated selling ceremony.

The position covers inventory control, client experience, and store maintenance. It includes managing stock and inventory accuracy, executing product transfers and fulfillment, supporting sales and customer transactions, maintaining client relationships, and coordinating store upkeep and operational priorities. The Sales Assistant also performs key-holder opening and closing duties, supports offsite activities, and partners with store and corporate teams as needed.

Requirements

• Multiple years of experience in a retail store environment, including front- and back-of-house experience, preferred.
• Flexibility to work a retail schedule that includes evenings, weekends, and holidays.
• Proficiency with retail operating systems, including shipping systems, POS, Microsoft Office, and Google Workspace.
• Detail-oriented, with strong organization and follow-up skills.
• Ability to multitask and remain organized in a fast-paced environment.
• Self-motivated and able to work independently and as part of a team.
• Positive attitude that contributes to a positive team environment.
• Team-oriented, self-driven, and entrepreneurial.
• Ability to build and maintain effective working relationships with team members and willingness to set and maintain high performance standards.
• Willingness to partner positively with the Corporate team and other store teams.
• Professional written and verbal communication skills.
• Ability to lift and mobilize small to medium items weighing up to 50 pounds using appropriate equipment and techniques.
• Ability to maneuver around the boutique floor, stockroom, and offsite locations.
• Ability to perform prolonged standing, twisting, stooping, kneeling, squatting, bending, and OSHA-approved ladder use.

Nice To Haves

• Multiple years of experience in a retail store environment, including front- and back-of-house experience.

Responsibilities

• Manage inventory control, including cycle counts, inventory adjustments and discrepancies, negative on-hand quantities, reports, new receipts, out-of-stock products, best sellers, and on-hand inventory levels.
• Execute transfers, damage processing, fulfillments, holds, replenishment, shipping, and receiving to support timely operations, inventory accuracy, and product flow.
• Optimize product storage and capacity across the sales floor, stockroom, and offsite storage locations.
• Partner with the Store Manager and Sales Specialists to prioritize customer sales and maintain appropriate inventory levels and organization.
• Comply with operational policies and procedures, including those covering loss prevention, inventory control, boutique maintenance, customer capture, and POS.
• Train staff on back-of-house procedures and communicate policy changes across store teams, including staff at other locations when needed.
• Follow Frette packaging guidelines for shipments and maintain company standards for charge sends, returns, exchanges, and related transactions.
• Support sales goals by following Frette’s selling ceremonies and fostering client relationships.
• Capture client data according to CRM guidelines and conduct personal client outreach to build rapport and support client acquisition and retention.
• Process sales and register transactions in person, by phone, and by email; handle cash and credit payments and count money.
• Contribute to daily morning meetings and follow the day’s focus as determined in advance by the Store Manager.
• Help maintain visual standards, including visual merchandising rotations and daily bed changes.
• Assist with offsite activities such as home installations, bank drops, and tailor-related tasks.
• Maintain the stockroom, check stock, and ship products for transfers, customer orders, in-store fulfillment, and e-commerce fulfillment.
• Oversee facilities and store maintenance, including furniture repairs, daily and monthly cleaning, feedback to housekeeping services, and repairs to walls, floors, and fixtures.
• Touch base daily with the Store Manager and team to align priorities and expectations.
• Partner with the Store Manager, Retail Coordinator, and Retail Director to manage annual store operating expense budgets for packaging, supplies, cleaning, and maintenance.
• Perform key-holder opening and closing procedures and ensure the appropriate checklist is completed and signed off.
• Partner with IT on helpdesk inquiries.
• Travel as needed to offsite storage locations within a 15-mile radius.
• Perform additional responsibilities as required by business needs and identified by the Store Manager and Corporate Business Partners.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed