Sales Assistant - Final Control Valves

Puffer-Sweiven•Houston, TX

About The Position

For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas. As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include Process Control & Safety Systems, Control Valves & Regulators, Isolation Valves & Actuation, Oil & Gas Automation, Reliability Solutions & Services, Pressure Management, Specialty Pumps & Rotating Equipment, Instrumentation, and Maintenance & Repair Services.

Requirements

Associates required, bachelor's preferred.
Knowledge of office administrative procedures use and operation of standard office equipment.
2+ years office administrative experience.
Strong knowledge of various computer software applications including MS Office, business system and principal provided sizing programs.
Strong customer service skills including the ability to develop rapport and trust with customers and other employees
Strong Team Player with Excellent interpersonal skills.
Strong organizational skills with ability to multi-task.
Strong verbal and written communication skills.
Strong ability to use independent judgment.
Strong sense of professionalism.

Responsibilities

Assist sales team as required in preparation of quotations including quotation letters, pricing, delivery and assembly of components required for quotation submission.
Interfaces with customers by phone, email and fax to address customer concerns and questions. Involves sales as appropriate to address customer issues.
Transfer quotations into business system and enter on appropriate manufacturing / assembly facility.
Ensure timely delivery of product documentation and shipment of backlog.
Monitor shipment schedules, provides schedule updates to customer, and expedites production as required.
Ensure all order related documentation is submitted in a timely manner using established procedures.
Collaborate with Inside Sales when entering change orders.
Assist Inside Sales with invoicing and associated documentation.
Responsible for reviewing and monitoring commission reconciliation.
Monitor past due payables and work with Sales Team and accounting to meet corporate goals for collections.
Responsible for portal order confirmations and ship confirmations as required
Assist Sales Team with copying, filing, typing, collections and general administration activities.
Responsible for providing suggestions to improve work process, including reduction in non-conformance, increased efficiency, profitability, hit-rate and customer satisfaction.
Develop and maintain awareness of all products and services provided by Puffer-Sweiven.
Answer phone calls from customers and forward to the appropriate account representative