Account Manager - Flow Control Valves & Regulators

Puffer-Sweiven•Houston, TX

About The Position

For over 80 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas. As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include: Pressure Management, Isolation Valves & Actuation, Control Valves & Regulators, Process Control & Safety Systems, Oil & Gas Automation– fiscal custody metering, controls, and SCADA, Reliability Solutions & Services, Specialty Pumps & Rotating Equipment, Instrumentation, and Maintenance & Repair Services.

Requirements

BS/BA degree required, engineering or associated technical degree preferred.
Strong knowledge of refining and petrochemical and/or power industry applications, operations and technology.
A minimum of 3-5 years proven sales experience in the downstream or power industry.
Excellent demonstrated ability to interface with and influence technical decision makers.
Excellent prospecting/opportunity skills. Strong innovation in selling and servicing techniques.
Excellent analytical and creative problem-solving skills.
Strong effective written and excellent oral communication skills, including strong presentation skills.
Strong technical ability to evaluate potential product applications and alternatives.
Strategic thinker- Cognizant of factors that may affect account strategy.
Strong customer service skills, including the ability to develop rapport and trust with customers while creating dependency.
Strong ability to interact effectively with all levels of customer contacts and internal personnel.
Strong interpersonal skills including engaged listening and acknowledging skills, as well as questioning and discovery skills.
Team player - Good conflict management/ consensus building skills.
Strong drive and initiative, highly motivated.
Strong negotiating skills.
Strong information management skills, including personal computer use.
Strong ability to manage customer expectations relative to deliverables and timeframes.
Exhibits strong self-management skills including a high degree of professionalism and dependability.

Nice To Haves

Solid network of current industry contacts is preferred.

Responsibilities

Responsible for the maintenance and growth of professional business relationships with customers in selected accounts who influence the selection of technology, products and services.
Identify customer requirements, uncover roadblocks, and demonstrate strong account management capabilities to drive sales results for all final control products.
Prospects, qualifies, develops, and closes potential new customer accounts and sales opportunities.
Maintains a high degree of product and application knowledge.
Maintains a high degree of refining, petrochemical, and power industry knowledge and awareness, including; trends, technology advancement, significant accomplishments by others in the business, state of the competition, significant events related to our business and the customers’ businesses.
Maintains comprehensive customer support with a primary base on customer retention.
Establishes relationships, builds rapport to assist with influencing customer preference and specifications to include Puffer-Sweiven.
Collaborates with Sales Team Leader on product and service expansion opportunities. Works within account teams as required developing and implementing the Account Plan.
Works with multiple departments and support staff to provide customer solutions quickly and efficiently.
Maintains and updates Salesforce opportunities and monthly sales reports and other required correspondence in a timely and effective manner.