Quality Control Manager - Final Mile

NXTPoint Logistics•Houston, TX

1d•Hybrid

About The Position

The Quality Control Manager is responsible for the overall quality of the Driver Fleet. This role involves performing site visits for claims, conducting Independent Contractor job checks, and performing site visits for Meet Trucks. The position serves as the initial point of contact for all claims and interactions with insurance companies. The company, NXTPoint Logistics, offers comprehensive end-to-end supply chain solutions, including distribution, warehousing, fulfillment, managed logistics, transportation, and final mile delivery. They utilize advanced technology and industry expertise to enhance client efficiency, service, and profitability. With a significant network of owned facilities and warehouse space, NXTPoint Logistics combines the capabilities of a large 3PL provider with a commitment to flexibility and responsiveness.

Requirements

High School Diploma, GED, or equivalent required or relevant experience in lieu of education requirement.
Minimum of two (2) years’ experience in the transportation, logistics, customer service or related industry required.
Minimum two (2) years’ experience with appliance installation and delivery required.
Valid state driver’s license required.
Thorough knowledge of Microsoft Excel, Outlook, and Word.
Operates with a customer service mentality.
Ability to manage time effectively and consistently meet deadlines.
Ability to work in a team environment and demonstrate flexibility and patience.
Ability to represent the company in a professional manner.
Excellent organization, communication and problem-solving skills.
Ability to work under minimal supervision and with a strong sense of self-motivation.
Ability to lead and manage a team.
Ability to sufficiently read, speak, and write English to understand and give directions, and to complete paperwork accurately.
Ability to operate a variety of standard office equipment as dictated by the duties of the job and perform data entry and typing functions.

Nice To Haves

Four (4) year college degree in Construction Management, Business, Supply Chain Logistics, or related field preferred, but not required.

Responsibilities

Perform site visits to assess property damage and track accordingly.
Negotiate appropriate settlements with customers for damages.
Organize all repair plans and follow up to ensure completion.
Report claims exceeding the deductible to the Claims Manager.
Collaborate with the Driver Trainer to develop onboarding processes and plans for new independent contractors.
Provide training to Independent Contractors on proper installation of new products.
Perform Service Orders as needed.
Conduct pre-site visits for MEET Trucks.
Assess current contractors and teams, developing training as necessary.
Assist with the recruitment and onboarding of new independent contractors.
Initiate and maintain positive relationships with the sales team and customers/superintendents.
Address and resolve concerns from superintendents.
Complete Independent Contractor Drive-Behinds and Ride-Alongs, including necessary paperwork.
Contact customers to complete Independent Contractor Performance Surveys and fill out necessary paperwork.
Maintain constant communication with Independent Contractors to ensure routes, deliveries, and Service Orders are on schedule.
Track and address delays in stops with Independent Contractors.
Complete deliveries and installs as needed.
Provide on-site assistance to Independent Contractors for large installs.
Ensure all escalated issues are resolved.
Perform other duties and tasks as assigned.