Final Mile Quality Control Manager

Maersk•Kansas City, KS

14h

About The Position

The Quality Control Manager is responsible for overseeing delivery and logistics quality standards while serving as the primary liaison between Haulers, Delivery Teams, Flatbed Drivers, the Call Center, and Local Client Management Teams. This role ensures operational compliance through regular on-site presence, vendor relationship management, and oversight of hauler recruitment, processing, and performance. The Quality Control Manager monitors shipping discrepancies, damaged goods, and in-home damage claims to ensure timely resolution and a high level of customer satisfaction. Additionally, this role maintains monthly operational reports, analyzes performance metrics and customer service scores, and applies strong analytical, mathematical, and problem-solving skills to drive continuous improvement and service excellence.

Requirements

Strong written and verbal communication skills
Excellent mathematical skills, with the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to analyze technical and scientific journals as they pertain to the business and market
Strong problem-solving and reasoning abilities to deal with a variety of problems and come up with creative solutions

Responsibilities

Responsible for coordinating flow for communication between Haulers/Delivery, Teams/Flatbed Drivers, Call Center, and Local Client Management Teams
Provides on-site presence on a daily, weekly, or bi-weekly basis to ensure Haulers/Delivery
Oversees recruiting, processing, and performance of Haulers
Develops and maintains relations with vendors
Ensures follow-up on shipping discrepancies, damaged goods, and in-home damage claims
Interfaces with end customers to ensure effective in-home delivery for customers
Maintains monthly operation reports that include statistics and customer service scores
Other duties as assigned