Sales Assistant & Move-in Coordinator

Brio Living Services • Chelsea, MI

4d

About The Position

The Sales Assistant & Move-in Coordinator supports the Sales team at Chelsea Retirement Community and Cedars of Dexter in Chelsea, Michigan. The role helps create a welcoming experience for prospective and incoming residents by supporting inquiries, tours, applications, sales events, and administrative work. For incoming residents, the coordinator serves as a key contact, coordinating move-in details and communicating with residents and internal teams to support a smooth transition. The position is full-time, 40 hours per week, Monday through Friday, from 8:30 a.m. to 5:00 p.m., and pays $25.00 per hour.

The position involves supporting admissions and move-ins for Independent Living, Assisted Living, and Memory Care residents; maintaining accurate CRM records and sales reports; coordinating logistics with internal departments; and handling related documentation. The role also requires maintaining resident confidentiality and supporting resident rights. Duties listed are a summary and may not represent all duties required.

Requirements

• Bachelor’s degree from an accredited college or university; a combination of relevant education and experience in sales or senior living may be considered.
• Experience with Microsoft Office Suite.
• Knowledge of printing best practices.
• Experience contributing to social media content in a business setting.
• Strong computer skills and ability to learn and use a variety of software programs.

Nice To Haves

• Three years of experience working with older adults.
• Two years of experience in senior housing, sales, and/or admissions.

Responsibilities

• Respond to prospective resident inquiries and coordinate appointments, tours, and follow-up with the Sales team.
• Support community tours and sales events, including setup, on-site assistance, and post-event cleanup.
• Provide prospective residents with applications, brochures, and other sales and community information.
• Assist with admissions and move-ins for Independent Living, Assisted Living, and Memory Care residents.
• Serve as a point of contact between incoming residents and internal teams to help coordinate move-ins.
• Manage move-in details, timelines, and communications with department leaders and other team members.
• Provide new residents with move-in information, including address details, utilities, local movers, storage, garage, and trash disposal guidance.
• Coordinate move-in logistics with Environmental Services, including keys and other arrival-related needs.
• Maintain accurate CRM records, including prospect information, addresses, sales activity, and waitlist updates.
• Contact people on the waitlist when openings become available and help determine whether they remain interested.
• Assist with admissions packets, deposits, sales records, and other required documentation.
• Maintain daily and weekly sales-related reports, including census and CRM information.
• Support the Sales team with printing, copying, administrative tasks, and other assignments, including those with tight deadlines.
• Maintain resident confidentiality and support resident rights throughout the sales and move-in process.

Benefits

• Tuition assistance programs and educational scholarships.
• Wellness program and reimbursement of $120 per year.
• Medical, vision, and dental insurance starting on the first of the month after 30 days of hire.
• Retirement savings plan with employer contributions.
• Daily Pay, allowing team members to transfer daily earnings.
• Paid time off, including six paid holidays and two floating holidays.
• Team member referral bonus of $500.
• Mileage reimbursement for work-related travel.

What This Job Offers

• Job Type: Full-time