Sales Assistant/Move-In Coordinator

Cedar Community Corporate • West Bend, WI

3d

About The Position

Cedar Community is seeking a full-time Sales Assistant / Move-In Coordinator to help prospective residents and their families explore living options and to coordinate new residents’ transitions into the community. The role combines relationship-building, customer service, sales support, event coordination, and move-in administration, contributing to occupancy goals for Independent and Assisted Living and to a welcoming resident experience.

The coordinator manages the move-in process from start to finish, including paperwork, apartment finish selections, billing coordination, and welcoming new residents. They support prospects and families by answering questions, following up, and sharing information about Cedar Community’s services and living options. The position also assists with lead management, tours, events, seminars, CRM documentation, marketing materials, event RSVPs, and post-event communication, working with Sales, Marketing, Philanthropy, and Independent Living teams. The role supports residents before, during, and after move-in and coordinates welcome activities, move-outs, and ongoing communication.

Employees must be vaccinated against influenza unless they have an approved medical or religious exemption. COVID-19 vaccination is strongly encouraged, and requirements may change in accordance with CMS guidelines.

Requirements

• Previous direct sales experience, preferably in senior living or healthcare.
• Strong computer skills and proficiency with CRM systems and Microsoft Office.
• Strong communication, organization, and customer service skills.
• Valid driver's license, reliable transportation, and current automobile insurance.
• Influenza vaccination is required, except for approved medical or religious exemptions.

Nice To Haves

• Associate's or Bachelor's degree in Business, Sales, Marketing, Communications, Healthcare, or a related field.
• Knowledge of senior living and Continuing Care Retirement Communities (CCRC).

Responsibilities

• Coordinate move-ins from start to finish, including paperwork, apartment finish selections, billing coordination, and welcoming new residents.
• Answer questions from prospective residents and families, conduct follow-up, and provide information about Cedar Community services and living options.
• Assist with lead management, tours, events, seminars, and CRM documentation to support occupancy goals for Independent and Assisted Living.
• Prepare marketing materials, manage event RSVPs, complete post-event follow-up, and collaborate with Sales, Marketing, Philanthropy, and Independent Living teams.
• Support new residents before, during, and after move-in; coordinate welcome activities, move-outs, and ongoing communication.

Benefits

• Competitive pay and shift differentials.
• Weekly paychecks.
• Tuition reimbursement and career growth opportunities.
• Annual wage increases.
• Employee recognition and rewards.
• Leadership development, training, and a supportive, team-oriented work environment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed