Sales Assistant - Group Benefits

Nationwide•Marlborough, MA

21h•Onsite

About The Position

This position is responsible for handling basic to complex telephone/email/chat/fax inquiries from internal and external customers in an efficient, professional, and accurate manner. Provides customers with product knowledge and resolves customers concerns. Utilize functional expertise and knowledge of the business to support, develop and lead new initiatives, and maximize growth and profitability of the business.

Requirements

High School Diploma or GED (Required)
0-2 years experience (Preferred)
In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Advanced product knowledge and insurance regulations knowledge
Excellent working knowledge of Nationwide's systems required to perform the role
Ability to sell and service policies (based on requirements of the department)
Ability to diffuse customers and agents
Excellent working knowledge of billing concepts and Nationwide billing systems
Effective oral and written communication skills
Intermediate problem-solving skills
Ability to adjust schedule according to business need

Responsibilities

Provides support for customers by handling inquiries via calls/emails/chats, and demonstrates knowledge, understanding and experience to handle volume of internal and or external customer inquiries may include escalations
Resolves complex questions/concerns and refer other inquiries to appropriate areas as needed
Project Management: To initiate, execute, communicate and document projects as needed
May act as a liaison to other departments where follow-up will be required to meet customers needs
Assists in identifying process improvement opportunities
Engages, inspires, educates and mentors, new hires and incumbents
Collaborates with other areas to identify, analyze, and improve processes
Inputs and tracks into the appropriate databases

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire