Sales Assistant - Group Benefits

Nationwide•Scottsdale, AZ

22h•Hybrid

About The Position

This position is responsible for handling basic to complex telephone/email/chat/fax inquiries from internal and external customers in an efficient, professional, and accurate manner. Provides customers with product knowledge and resolves customers concerns. Utilize functional expertise and knowledge of the business to support, develop and lead new initiatives, and maximize growth and profitability of the business. As the Analyst, you’ll be responsible for supporting internal and external contacts by efficiently handling Group Benefits insurance inquiries via telephone, email, chat, and fax. You will be tasked with low-to-high-level data entry regarding the sales process from start to finish in collaboration with the sales team and business partners. You will provide clerical solutions while leveraging business acumen to support successful sales partnerships and maximize efficiency in the sales process.

Requirements

High School Diploma or GED (Required)
Advanced product knowledge and insurance regulations knowledge
Excellent working knowledge of Nationwide's systems required to perform the role
Ability to sell and service policies (based on requirements of the department)
Ability to diffuse customers and agents
Excellent working knowledge of billing concepts and Nationwide billing systems
Effective oral and written communication skills
Intermediate problem-solving skills
Ability to adjust schedule according to business need
High school diploma or GED required.
Excellent working knowledge of company systems and sales processes.
Ability to prioritize workflow.
Strong oral and written communication skills.
Intermediate problem-solving skills.
Ability to be external client facing.
Ability to adjust schedule according to business needs.
Detail oriented as it relates to data accuracy.
Ability to manage multiple daily tasks and multi-step data entry processes.
Proficiency in office software including word processors and spreadsheet applications.

Nice To Haves

0-2 years experience (Preferred)
One or more years of customer service or data entry experience preferred.

Responsibilities

Provides support for customers by handling inquiries via calls/emails/chats, and demonstrates knowledge, understanding and experience to handle volume of internal and or external customer inquiries may include escalations
Resolves complex questions/concerns and refer other inquiries to appropriate areas as needed
Project Management: To initiate, execute, communicate and document projects as needed
May act as a liaison to other departments where follow-up will be required to meet customers needs
Assists in identifying process improvement opportunities
Engages, inspires, educates and mentors, new hires and incumbents
Collaborates with other areas to identify, analyze, and improve processes
Inputs and tracks into the appropriate databases
Respond to sales inquiries across multiple channels (calls, emails, chats, faxes), demonstrating advanced product and business knowledge.
Resolve complex questions from agents, escalating issues as needed.
Initiate, execute, and communicate on projects as required.
Collect, enter, organize and verify accuracy of data provided in sales process documents.
Generate and maintain data reports as it relates to sales production and additional metrics.
Collaborate with other departments to ensure accurate documentation and maintain confidentiality of sensitive information.
Demonstrate critical thinking through the sales process.
Identify sales process improvements and provide innovative solutions.
Mentor new hires and existing team members through acquired skillsets.
Foster positive business relationships with coworkers, agents and additional business partners.
Efficiently prioritize sales inquiries with multistep processes
May perform other responsibilities as assigned.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire