Sales Assistant/Central Processing Lead- Flooring Services SW

FS Builder Resources•San Antonio, TX

21h•Onsite

About The Position

The Central Processing Lead will operate as the administrative point of contact on assigned business accounts, as well as oversee multiple Sales Assistants and their assigned accounts. The focus of this vital role is to manage the relationship with the client and the internal systems necessary to do so and is responsible for addressing client issues and responding to questions. This role will ensure consistency across the team, high level of service and quality of account management across all active projects that align with broader company goals. Flooring Services and our affiliated entities have continued to be a trusted and respected industry leader in the home building industry since 1983. Our family of companies bring the Family Advantage, and we conduct our affairs with integrity while demonstrating respect for our clients, employees, the environment, and the communities in which we do business.

Requirements

3–5 years of experience in sales support, customer service, or administrative roles.
At least 1–2 years of experience in a lead, senior, or supervisory capacity (formal or informal).
Proven experience supporting multiple accounts, clients, or sales representatives simultaneously.
Experience working with CRM systems (e.g., Salesforce) and Microsoft Office Suite.
High school diploma or equivalent required.
Ability to use computers and related equipment, including CRT/screens, keyboards, and mouse/pointing devices.
Sitting and/or standing for extended periods of time.

Nice To Haves

Associate or bachelor’s degree in business, communications, or related field preferred (or equivalent work experience).

Responsibilities

Serve as the primary administrative point of contact for assigned accounts, ensuring a high level of responsiveness and customer satisfaction
Manage all facets of account coordination, including order entry, purchase order reconciliation, and project tracking within internal systems
Partner with the sales team to prepare estimates, pricing requests, and proposals for customers.
Coordinate with internal departments (operations, scheduling, purchasing, and field teams) to ensure timely and accurate project execution.
Monitor project timelines, proactively communicate updates, and resolve issues to ensure on-time delivery and client satisfaction.
Maintain accurate and up-to-date customer records, contracts, and job documentation in CRM and operating systems.
Respond to customer inquiries, resolve discrepancies, and escalate issues as needed
Assist in reporting, tracking key account metrics, and supporting sales performance goals
Oversee and support the Central Processing team, ensuring consistency in processes, service levels, and account management practices.
Act as a resource and escalation point for team members, assisting with complex accounts, customer issues, and problem resolution.
Train, coach, and mentor team members on systems, processes, product knowledge, and best practices.
Monitor team workload, productivity, and performance; provide feedback and partner with leadership on development and performance management.
Drive adherence to standard operating procedures and identify opportunities to improve efficiency and effectiveness across the team.
Lead team meetings, facilitate communication, and ensure alignment with departmental and company goals.
Support onboarding of new team members and ongoing training initiatives
Perform duties that may be assigned by the Sales Manager or General Manager.
Role Models and lives the Company’s Tenets. Knows the Company’s Vision, Mission, and Objectives and continually communicates and reinforces these to team members.
Adheres to Standard Operating Procedures, departmental operating guidelines and employee handbook for all aspects of this position.
Maintains a constructive environment at work, encouraging Insightful and enthusiastic teamwork that generally creates positive attitudes and builds supportive morale.
Participate in and leads training when needed. This includes learning product knowledge, procedural proficiencies, and computer software.
Fosters, encourages, and rewards a fun, positive, successful tenet-based culture!