Sales Application Engineer

Helix Operating Company LLC•Beachwood, OH

About The Position

As a Sales Application Engineer at Helix Linear Technologies, you will work directly with customers’ engineering teams, buyers, and program managers to understand motion-control applications, size and specify solutions, and support programs through production. You will serve as the technical resource for inbound requests, partnering with Business Development Managers and Inside Sales to provide timely, accurate answers and technically sound quotes. The role focuses on solving customer problems rather than cold calling, and helps shape products, response times, and customer trust. You will provide application support for ball screws, linear actuators, and motion assemblies; review customer prints and requirements; recommend design changes; and collaborate with Helix Engineering on custom or modified designs and manufacturability. You will prepare quotes and proposals, help maintain quote and order flow, and ensure technical requirements are captured before production. You will also build relationships with customer engineering teams and distributors, coordinate issue resolution across Engineering, Operations, and Quality, and share customer feedback with Engineering and Product teams. Helix Linear Technologies designs and manufactures high-precision motion-control systems for medical, industrial, and aerospace and defense markets. The company describes itself as being in a growth phase, investing in R&D, equipment, and product lines. Its climate-controlled facility supports precision manufacturing and continuous improvement. Applicants must be U.S. persons (U.S. citizens or lawful permanent residents) due to U.S. export control laws.

Requirements

At least 2 years of experience in technical sales, application engineering, or customer-facing support in a manufacturing environment.
Familiarity with SolidWorks and CAD files.
Experience with Microsoft Office, a CRM, and an ERP system.
Ability to understand drawings, tolerances, and manufacturing processes.
Clear communication, organization, customer focus, curiosity, and relationship-building skills.
Applicants must be U.S. persons (U.S. citizens or lawful permanent residents) due to U.S. export control laws.

Nice To Haves

Bachelor’s degree in Mechanical Engineering preferred; equivalent experience will be considered.
Salesforce CRM experience preferred.
Epicor ERP experience or similar preferred.
Experience with motion control, ball screws, or linear systems.

Responsibilities

Serve as the technical point of contact for inbound customer inquiries.
Size and select ball screws, linear actuators, and motion assemblies based on load, speed, life, and accuracy requirements.
Review customer prints and requirements and recommend design changes early in programs.
Work with Helix Engineering on custom and modified designs and confirm manufacturability.
Build accurate quotes and proposals that balance technical and commercial needs.
Work with Inside Sales and Customer Success to keep quoting and order flow moving.
Ensure technical requirements are clearly captured before orders move into production.
Partner with Business Development Managers and Inside Sales to support opportunities with technical expertise.
Build working relationships with customer engineering teams at OEM accounts.
Support distributor onboarding and technical training.
Connect customers with Engineering, Operations, and Quality to resolve issues.
Bring customer feedback to Engineering and Product teams.
Participate actively in cross-functional meetings and communicate customer needs clearly.
Support customer engagement, including quarterly touch-points with top accounts, and contribute to customer satisfaction and business growth.