Sales Application Engineer
About The Position
Diversified Heat Transfer (DHT) is an engineering and manufacturing company that designs and manufactures heat exchange equipment, electric boilers, and systems for residential, commercial, and industrial markets. The company has more than 80 years of experience and is committed to fostering a culturally diverse workforce as an equal opportunity employer. The Sales Application Engineer connects engineering, sales and marketing, and operations. The role combines technical expertise with customer interaction to provide product recommendations, proposal support, and training. The engineer also leads technical bootcamp presentations and works with marketing to develop sales tools, product content, and campaigns that support business development.
Requirements
- Bachelor’s degree in Mechanical Engineering or a related technical discipline preferred.
- Preferred 2+ years of experience in sales engineering, applications engineering, or technical customer support.
- Ability to deliver effective technical presentations and lead training initiatives.
- Strong collaboration skills and experience working across departments, especially with marketing.
- Proficiency with AutoCAD or SolidWorks.
- Proficiency in Microsoft Office Suite products, including AI tools.
- Strong verbal and written communication skills.
- High emotional intelligence and empathy when working with customers and colleagues.
- Adaptability and ability to work independently or on cross-functional teams.
- Creative problem-solving and critical thinking.
- Growth-oriented attitude and willingness to continuously learn.
- Occasional travel up to 10% of the time.
Nice To Haves
- Experience in HVAC or thermal systems.
- ERP familiarity.
- Understanding of heat exchangers, hydronic systems, or steam/hot water applications.
- Comfort working in occasional remote or hybrid environments.
Responsibilities
- Analyze customer needs and application data to recommend suitable DHT products and system solutions.
- Prepare technical proposals, cost estimates, submittals, and project documentation.
- Provide pre- and post-sales technical support to customers, representatives, and internal teams.
- Lead and develop technical training sessions, bootcamps, and product education presentations for representatives, OEMs, and sales staff, virtually and in person.
- Prepare and revise sales design drawings.
- Help representatives and internal teams maintain current product knowledge and stay aligned with evolving customer needs.
- Collaborate with marketing to create technical content, product brochures, and application-specific sales tools.
- Participate in cross-functional meetings to support continuous improvement and alignment across engineering, sales, operations, and customer support.
- Assist with trade shows, webinars, and customer-facing events as needed.
- Stay current on industry trends, competitive offerings, and relevant technical standards.
- Occasionally visit customer sites for startup, troubleshooting, or training.
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What This Job Offers
Job Type
Full-time
