Sales and Service Supervisor

Vital Tech Solutions•Livonia, MI

6d•Onsite

About The Position

The Sales & Service Supervisor leads a team of Account Executives responsible for managing customer relationships, order execution, and revenue growth. This role serves as the primary resource for the team, providing day-to-day guidance, coaching, and support while ensuring customers receive exceptional service throughout the transportation process. The ideal candidate is a hands-on leader who thrives in a fast-paced environment, can effectively manage escalations, and is passionate about developing people while driving operational performance.

Requirements

Associate's or Bachelor's degree preferred; equivalent experience considered.
2+ years of leadership, customer service, sales, or logistics experience.
Transportation, logistics, or supply chain experience preferred.
Proven ability to lead, coach, and motivate a team.
Strong customer service and problem-solving skills.
Proficiency with Microsoft Office, particularly Excel.
Experience with CRM, order management, dispatching, or transportation systems preferred.

Nice To Haves

Leadership and team development
Customer relationship management
Conflict resolution and escalation management
Organization and prioritization
Strong verbal and written communication
Decision-making in a fast-paced environment
Operational and process improvement mindset

Responsibilities

Lead, coach, and develop a team of Account Executives to achieve service, sales, and performance goals.
Conduct regular one-on-one meetings, performance reviews, and ongoing coaching sessions.
Provide guidance on customer issues, order management challenges, and daily operational needs.
Support onboarding and training of new team members while reinforcing best practices.
Act as the primary escalation point for complex customer concerns and service-related issues.
Ensure timely, accurate communication and resolution of customer requests.
Promote a customer-first culture focused on responsiveness, accountability, and follow-through.
Partner with operations, carriers, and other stakeholders to resolve service disruptions and delivery challenges.
Monitor team workload, open orders, and service queues to ensure efficient execution.
Track key performance metrics and identify opportunities for improvement.
Ensure accurate order entry and compliance with established processes and procedures.
Drive continuous improvement initiatives that enhance customer experience and operational efficiency.
Assist Account Executives in managing key accounts and identifying opportunities for growth.
Support customer retention efforts through proactive issue resolution and relationship management.
Reinforce effective sales, negotiation, and customer communication practices.