Customer Service and Sales Supervisor

Midwestern Wheels • Madison, WI

6d • Onsite

About The Position

We are looking for sales-minded individuals with great customer service skills to join our team at our Packers Avenue location in Madison. Come be a part of a friendly team that provides exceptional customer service in a fun environment. This is an excellent opportunity to begin a career with one of the largest and most respected car rental brands.

Requirements

• Must be at least 18 years of age
• Valid drivers license with a good driving record
• Ability to handle and operate a wide variety of vehicles including trucks up to 24 feet
• Must be able to perform data entry and computer entry tasks
• Capacity to learn extensive training material and apply daily on the job
• Must be physically able to assist our customers at our rental counter, which will include standing for extended periods of time
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills with customers, co-workers, and management
• Ability to use proven sales techniques while consistently providing an exceptional customer experience in a fast-paced environment
• Able to handle confidential information

Responsibilities

• Welcome customers in a courteous and professional manner
• Effectively listen and identify customer needs so you can provide an exceptional experience for our customers
• Guide customers through the rental process using empathy, empowerment, and problem-solving skills
• Clearly communicate and offer vehicle upgrades and additional products and services to enhance the customer’s travel experience
• Assist customers with vehicle exchanges, returns, future reservations, and any concerns they may have

Benefits

• Paid time off for eligible full- and part-time employees
• Paid holidays
• Access to medical, dental, vision, life, and disability insurance and other voluntary benefits for full-time employees
• 401(k) retirement plan with generous company match
• Employee discounts, including discounted prices on car rentals and on the purchase of Avis/Budget vehicles
• Access to employee assistance program
• Free parking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed