Sales and Service Supervisor
About The Position
Creating a better way to live is the purpose that binds AvalonBay associates. At AvalonBay, every day is an opportunity to make a difference in someone's life. Whether it’s helping someone choose one of our communities as their home, providing great service to our residents, or supporting our fellow associates, we are committed to creating an unforgettable experience as a great place to live - and work. AvalonBay Communities is searching for a Sales and Service Supervisor (Assistant Community Manager), a true industry leader who will spearhead our office operations, set new standards for quality, and ensure our residents experience nothing short of luxury living. The Sales and Service Supervisor (Assistant Community Manager) is responsible for assisting the Community Manager to maintain and execute an effective sales and marketing strategy, ensuring consistent and positive customer experiences, and helping to coach and train leasing consultants to achieve community goals. The Sales and Service Supervisor utilizes their leadership skills to create a better place to live and a top place to work.
Requirements
- 1-3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment.
- 1 or more years of supervisory or training experience required
- High school diploma or equivalency (GED) is required.
- Proficiency in using administrative software and Microsoft Office Suite
Nice To Haves
- Bachelor's degree preferred
Responsibilities
- Assist in determining community sales goals and help motivate and coach leasing consultants to achieve those goals
- Lease apartment homes; manage and convert prospect leads presenting and educating residents and prospective residents on all community information
- Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction
- Assist in the development, implementation and/or monitoring of programs to maximize revenue, control expenses, and improve customer experience within the community.
- Support residents during the move-in process, lease renewals, move-out process and resident transfers
- Call or visit competitive market communities to update market survey and keep apprised of changing market conditions
- Plan and execute resident activities and events to foster positive community connections
- Follow all applicable AVB policies and procedures to ensure compliance with federal, state and local laws and regulations, particularly those related to fair housing
Benefits
- health, dental and vision
- 401(k) with company match
- paid vacation and holidays
- tuition reimbursement
- an employee stock purchase plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
