Customer Service and Sales Supervisor

Avis Budget of WisconsinMadison, WI
$21 - $23Onsite

About The Position

We are looking for sales-minded individuals with great customer service skills to join our team at our Packers Avenue location in Madison. Come be a part of a friendly team that provides exceptional customer service in a fun environment. This is an excellent opportunity to begin a career with one of the largest and most respected car rental brands. Primary hours for this position will include Monday-Friday between the hours of 7:30 a.m. - 5:30 p.m and Saturdays between the hours of 8:00 a.m. - 1:00 p.m.

Requirements

  • Must be at least 18 years of age
  • Valid drivers license with a good driving record
  • Ability to handle and operate a wide variety of vehicles including trucks up to 24 feet
  • Must be able to perform data entry and computer entry tasks
  • Capacity to learn extensive training material and apply daily on the job
  • Must be physically able to assist our customers at our rental counter, which will include standing for extended periods of time
  • Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills with customers, co-workers, and management
  • Ability to use proven sales techniques while consistently providing an exceptional customer experience in a fast-paced environment
  • Able to handle confidential information

Responsibilities

  • Welcome customers in a courteous and professional manner
  • Effectively listen and identify customer needs so you can provide an exceptional experience for our customers
  • Guide customers through the rental process using empathy, empowerment, and problem-solving skills
  • Clearly communicate and offer vehicle upgrades and additional products and services to enhance the customer’s travel experience
  • Assist customers with vehicle exchanges, returns, future reservations, and any concerns they may have

Benefits

  • Paid time off for eligible full- and part-time employees
  • Paid holidays
  • Access to medical, dental, vision, life, and disability insurance and other voluntary benefits for full-time employees
  • 401(k) retirement plan with generous company match
  • Employee discounts, including discounted prices on car rentals and on the purchase of Avis/Budget vehicles
  • Access to employee assistance program
  • Free parking
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