Sales and Service Specialist

Hertz • Brandon, FL

15h

About The Position

The Mobility Specialist, TNC is an essential member of the Hertz Local Edition team and serves as a brand ambassador, facilitating a fast, easy, and valued rental car experience for Lyft and/or Uber drivers. The role supports customers throughout the rental process, from reservations and vehicle pickup through billing and post-rental inquiries, while also contributing to sales and efficient operations.

The position includes preparing vehicles for customer pickup by inspecting for damage, cleaning interiors and exteriors, filling gasoline tanks, and checking fluid levels. Specialists work in a fast-paced environment, answer customer questions about the Hertz/Lyft/Uber Rental Car Program, and may assist with administrative projects as needed.

Requirements

• Previous customer service experience.
• Ability to work in a fast-paced environment while handling a variety of tasks.
• Professionalism, enthusiasm, and strong communication and interpersonal skills.
• Strong time management and organizational skills.
• Computer literacy and attention to detail.
• Valid driver's license with an acceptable driving record.
• Knowledge of customer service resolution practices and excellent communication techniques.
• Demonstrated written and oral communication skills, ownership, accountability, and initiative.
• Ability to work well within a team.
• Ability to work flexible shifts, including weekends and holidays, and overtime as required.
• Willingness to work outdoors in all weather conditions.
• Ability to stand for long periods of time.
• Ability to communicate clearly and proficiently in English.

Nice To Haves

• Fluency in languages in addition to English is encouraged.

Responsibilities

• Support efficient operations to provide customers with a positive rental car experience.
• Help customers create reservations and process rentals; provide clean and safe vehicles.
• Assist customers with post-rental questions involving rentals and billing.
• Provide helpful customer service in a fast-paced environment.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental extensions, roadside assistance, and related topics.
• Communicate the Hertz/Lyft/Uber Rental Car Program and procedures effectively.
• Actively solicit business and overcome customer objections to maximize revenue opportunities.
• Prepare vehicles for customer pickup by checking for damage, cleaning interiors and exteriors, filling gasoline tanks, and checking fluid levels.
• Assist with special administrative projects as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed