Sales and Service Specialist
About The Position
This full-time career opportunity is based at Fulton Bank’s Willow Valley financial center in Lancaster, Pennsylvania, and is approximately 40 hours per week. The employee must be available to work around branch operating hours; Sundays are not required. The role provides customers with an exceptional financial center experience by addressing their needs across service and sales, including account opening and maintenance and transaction processing. Through customer-focused conversations, the specialist builds relationships, acts as a trusted advisor, and promotes banking solutions that support customers’ financial goals. Time spent on the different aspects of the role varies with financial center traffic and customer needs. The position also requires following bank policies and procedures, complying with applicable regulations, using digital tools to support customers, and completing assigned compliance training. Other duties may be assigned by the manager. Candidates must be authorized to work in the United States without current or future visa sponsorship. The hourly pay range is $18.56–$29.38. The role is eligible for a short-term incentive compensation plan, subject to individual and company performance. Fulton Bank offers a comprehensive benefits package to eligible employees.
Requirements
- High school diploma or equivalent.
- At least 1 year of customer service or sales experience.
- Must be authorized to work in the United States without current or future visa sponsorship.
- Must be available to work around branch operating hours; Sundays are not required.
Nice To Haves
- 6 to 12 months of cash handling experience.
Responsibilities
- Accurately assist clients with teller transactions in accordance with bank policies and procedures.
- Drive proactive sales and referral conversations through internal and outbound interactions, including outbound calls, appointment setting, and lobby engagement.
- Develop knowledge of sales techniques and use the CRM system and other resources to build customer relationships, onboard new customers, and expand existing relationships.
- Provide ongoing support regarding products and services; open accounts, fulfill customer maintenance requests, assist with operational activities, and flex between sales and teller transactions.
- Manage risk by complying with applicable regulations and Fulton policies and procedures, and exercise sound judgment within established limits.
- Use practical knowledge of digital solutions and technology to support customers and solve problems.
- Complete assigned compliance training by established due dates, identify compliance risks, ensure compliance with applicable laws and regulations, and escalate risks to the appropriate management level.
- Perform other duties as assigned by the manager.
Benefits
- Medical plans with prescription drug coverage.
- Flexible spending account or health savings account, depending on the medical plan selected.
- Dental and vision insurance.
- Life insurance.
- 401(k) program with employer match.
- Employee Stock Purchase Plan.
- Paid time off programs, including holiday pay and paid volunteer time.
- Disability insurance coverage.
- Maternity and parental leave.
- Adoption assistance.
- Educational assistance.
- Wellness program with financial incentives.
- Short-term incentive compensation plan, subject to individual and company performance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
