Sales and Service Specialist

Hertz • Auburn, MA

5d

About The Position

The Sales and Service Specialist, TNC is an essential member of the Hertz Local Edition team and serves as a brand ambassador, facilitating a fast, easy, and valued rental car experience for Lyft and/or Uber drivers. The role supports efficient operations and provides customers with assistance throughout the rental process, including reservations, rental processing, vehicle readiness, and post-rental inquiries related to billing and rentals.

This position works in a fast-paced environment and provides helpful customer service by phone and in person. It explains the Hertz/Lyft/Uber Rental Car Program and its procedures, responds to questions about rental requirements, billing, extensions, and roadside assistance, and seeks opportunities to generate revenue by addressing customer objections. The role also prepares vehicles for customer pickup by checking for damage, cleaning interiors and exteriors, refueling, and checking fluid levels. The stated wage is $18.50 per hour.

Requirements

• Previous customer service experience.
• Ability to work in a fast-paced environment with a variety of tasks.
• Professionalism, enthusiasm, outstanding communication, and interpersonal skills.
• Strong time-management and organizational skills.
• Computer literacy and attention to detail.
• Valid driver's license with an acceptable driving record.
• Good written and oral communication skills, including the ability to communicate clearly and proficiently in English.
• Ability to demonstrate ownership, accountability, and initiative.
• Ability to work well within a team.
• Ability to work flexible shifts, including weekends and holidays, and overtime as required.
• Willingness to work outdoors in all weather conditions.
• Ability to stand for long periods of time.

Nice To Haves

• Fluency in languages other than English; candidates fluent in other languages are encouraged to apply.
• Knowledge of customer service resolution practices.
• Knowledge of excellent communication techniques.
• Sales management or coaching ability.

Responsibilities

• Facilitate a fast, easy, and valued rental car experience for Lyft and/or Uber drivers.
• Help customers create reservations and process rentals.
• Provide clean and safe vehicles to customers.
• Assist with post-rental inquiries involving rentals and billing.
• Answer phone inquiries about the rental program, rental requirements, billing, rental extensions, and roadside assistance.
• Communicate the Hertz/Lyft/Uber Rental Car Program and its procedures.
• Actively solicit business and overcome customer objections to maximize revenue opportunities.
• Prepare vehicles for customer pickup by checking for damage, cleaning interiors and exteriors, filling gasoline tanks, and checking fluid levels.
• Assist with special administrative projects when needed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed