Sales and Service Manager- Highland Park

Penn Community Bank•Highland Park, PA

20d

About The Position

The Sales and Service Manager leads branch sales and service efforts, helping achieve deposit, loan, and new consumer and business household goals through relationship-based selling. The role coaches team members to deliver high-quality internal and external customer service, develops business through disciplined outreach, and supports sales activities and processes for the branch. The manager uses the customer relationship management platform, refers customers to relevant bank departments, and contributes to marketing and business development in the market area. The position supports branch management with operations, administration, staffing, audits, compliance, and security. It leads inside sales and cross-selling initiatives, coaches the service and sales program, and conducts regular sales and team meetings. The manager must follow and enforce compliance and security procedures, including dual control, cash control, and branch opening and closing procedures, and complete annual compliance and job-related training. This role reports to the Financial Center Manager / Multi-Site Manager and works frequently with branch team members, other bank colleagues, and current and potential customers. It may represent the Bank through community involvement and volunteerism. The branch operates six days a week, Monday through Saturday; team members are required to work at least two Saturdays per month. Occasional evening and weekend work may be required for events, and the manager must be able to drive to meet customers outside the office.

Requirements

High school diploma or equivalent.
NMLS required.
Sales experience and/or demonstrated aptitude and desire to succeed in business development activities.
Thorough knowledge of Bank products and services.
Excellent customer service skills.
Demonstrated verbal and written communication skills.
Ability to interact well with team members and customers.
Strong supervisory and coaching skills.
Strong attention to detail and accuracy.
Basic computer skills.
Ability to multitask and remain organized.
Ability to achieve sales goals through relationship-based selling techniques.
Ability to use sound judgment when making decisions on behalf of the Bank.
Ability to drive and a valid driver's license to meet with customers outside the office.
Availability to work at least two Saturdays per month; occasional evening and weekend work may be required for events.

Nice To Haves

Associate's or bachelor's degree.
Previous banking or relevant work history.
Previous supervisory experience.

Responsibilities

Achieve deposit, loan, and new consumer and business household goals using the relationship-based sales and service model.
Lead and coach team members to provide high-quality internal and external customer service.
Proactively develop external business through disciplined calling and sales efforts.
Participate in developing and managing branch sales activities and processes.
Promote and use the customer relationship management platform.
Refer customers to products and services offered by other bank departments, including loans, trust, and investments.
Participate in ongoing marketing and business development activities within the market area, coordinating with other business units as appropriate.
Support branch management in overseeing operations, administration, staffing, audits, compliance, and security.
Lead inside-sales and cross-selling initiatives, coach the service and sales program, and conduct regular sales and team meetings.
Follow and enforce compliance and security procedures, including dual control, cash control, and branch opening and closing procedures.
Comply with applicable regulations, Bank policies and procedures, privacy and ethics standards, and employment-related requirements; participate in annual compliance and job-related training.
Represent the Bank through community involvement and volunteerism.
Perform other tasks assigned by management.