Sales and Service Manager- Highland Park

Penn Community Bank•Levittown, PA

22d•Onsite

About The Position

The Sales and Service Manager drives deposit, loan, consumer, and business household growth using a relationship-based sales and service model. The role leads and coaches branch team members in customer service, business development, inside sales, and cross-selling, and participates in the development and management of branch sales activities and processes. The manager uses the customer relationship management platform, refers customers to relevant bank departments, and helps coordinate marketing and business development activities in the market area. The position supports branch management with operations, administration, staffing, audits, compliance, and security. It enforces bank compliance and security procedures, including dual control, cash control, and branch opening and closing procedures. The role also complies with applicable regulations and bank policies, completes annual compliance and job-related training, and follows the Bank’s internal privacy and ethics standards. Other duties may be assigned by management. The role reports to the Financial Center Manager or Multi-Site Manager and has frequent contact with branch team members and current and prospective customers. It represents the Bank through community involvement and volunteerism. The work takes place in a traditional office environment. The branch operates six days a week, Monday through Saturday; team members must work at least two Saturdays per month. The manager must be able to drive to meet customers outside the office, and occasional evening and weekend work may be required.

Requirements

High school diploma or equivalent.
NMLS required.
Sales experience or demonstrated aptitude and desire to succeed in business development activities.
Thorough knowledge of bank products and services.
Excellent customer service skills.
Demonstrated verbal and written communication skills.
Ability to interact well with team members and customers.
Good supervisory and coaching skills.
Strong attention to detail and accuracy.
Basic computer skills.
Ability to multitask and remain organized.
Ability to achieve sales goals through relationship-based selling techniques.
Ability to use sound judgment when making decisions on behalf of the Bank.
Ability to drive and a valid driver’s license to meet with customers outside the office.
Ability to work at least two Saturdays per month; occasional evening and weekend work may be required.

Nice To Haves

Associate or bachelor’s degree.
Previous banking or relevant work history.
Previous supervisory experience.

Responsibilities

Achieve deposit, loan, new consumer, and business household goals through the relationship-based sales and service model.
Lead and coach team members to provide high-quality internal and external customer service.
Seek external business through disciplined calling and sales efforts.
Participate in developing and managing branch sales activities and processes.
Use the customer relationship management platform and serve as an ambassador of technology.
Refer customers to products and services offered by other bank departments, including loans, trust, and investments.
Participate in ongoing marketing and business development activities within the market area, coordinating with other business units as appropriate.
Support branch management with operations, administration, staffing, audits, compliance, and security.
Lead branch inside-sales and cross-selling initiatives; coach the service and sales program; and regularly conduct sales and team meetings.
Follow and enforce compliance and security procedures, including dual control, cash control, and branch opening and closing procedures.
Comply with applicable regulations and bank policies, complete required training, and follow the Bank’s privacy and ethics standards.
Represent the Bank through community involvement and volunteerism.
Perform other tasks assigned by management.