Sales and Service Leader - Full Time

sephora.com•, NY

10d•$28 - $32•Onsite

About The Position

As a Sales and Service Leader at Sephora, you will help drive store success by leading by example, inspiring your team, elevating client experiences, and contributing to sales goals. Through coaching, collaboration, and a passion for beauty, you will help create a high-performing and inclusive environment. The role combines team leadership and development with client engagement and daily store operations. This full-time position requires 30–40 hours per week, including availability during peak retail operations such as nights, weekends, and holidays. Consistent attendance and punctuality are expected.

Requirements

At least 2 years of leadership experience in a retail, hospitality, or service environment.
Proven ability to coach and inspire teams to achieve goals.
Strong sales and client service skills.
Excellent communication and interpersonal skills.
Comfort working in a fast-paced and dynamic environment.
Ability to quickly learn, absorb, and share product knowledge and training.
Ability to lift and carry up to 50 pounds.
Availability for 30–40 hours per week, including nights, weekends, and holidays during peak retail operations.
Punctuality and consistent attendance.

Responsibilities

Coach and empower team members to deliver exceptional client service and achieve sales goals.
Contribute to store success through client engagement, product knowledge, and personalized recommendations.
Provide ongoing feedback and development to improve team performance.
Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives.
Assist with inventory, visual merchandising, and maintaining store standards.
Promote an inclusive, open, and collaborative team culture.
Follow company policies and help maintain a safe and enjoyable shopping experience.