Sales and Service Leader - Full Time
About The Position
As a Sales and Service Leader at Sephora, you will lead by example to inspire the store team, improve client experiences, and help exceed sales goals. Through coaching, collaboration, and a passion for beauty, you will help create a high-performing and inclusive environment. The role contributes to store success through client engagement, product knowledge, personalized recommendations, team development, and daily operations. This is a full-time, regular, hourly non-exempt position at the Shops at Caguas in Caguas, Puerto Rico. Full-time employees work 30–40 hours per week and must be available during peak retail operations, including nights, weekends, and holidays. The hourly pay range is $22.00–$25.50, depending on qualifications, experience, and other legitimate position- or location-specific factors.
Requirements
- At least 2 years of leadership experience in a retail, hospitality, or service environment.
- Ability to coach and inspire teams to achieve goals.
- Strong sales and client service skills.
- Excellent communication and interpersonal skills.
- Comfort working in a fast-paced, dynamic environment.
- Ability to learn quickly and absorb and share product knowledge and training.
- Physical ability to lift and carry up to 50 pounds.
- Availability during peak retail operations, including nights, weekends, and holidays.
- Punctuality and consistent attendance.
Responsibilities
- Lead and inspire team members to deliver exceptional client service and achieve sales goals.
- Contribute to store success through client engagement, product knowledge, and personalized recommendations.
- Provide ongoing feedback and development to improve team performance.
- Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives.
- Assist with inventory, visual merchandising, and maintaining store standards.
- Promote an inclusive, open culture where team members feel empowered.
- Uphold company policies and help maintain a safe and enjoyable shopping experience.
- Meet the required minimum number of weekly shifts and hours; maintain punctuality and consistent attendance.
Benefits
- Comprehensive healthcare and wellbeing benefits, based on eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
