Sales And Service Coordinator

Aston Carter•Clearwater, FL

1d•$47,840 - $56,160•Onsite

About The Position

The Sales and Service Coordinator provides comprehensive administrative and clerical support to the Sales and Customer Service departments to ensure the smooth and efficient operation of daily activities. This role serves as a key point of contact for customers, prepares and manages sales documents, coordinates communications, maintains records, and assists with order processing while consistently delivering exceptional customer service. The ideal candidate is organized, detail-oriented, and capable of managing multiple priorities in a fast-paced manufacturing environment.

Requirements

Minimum of 2 years of experience in administrative support, customer service, or sales support roles.
Demonstrated experience with sales support, order entry, and data entry activities.
Strong customer service orientation with outstanding interpersonal skills.
Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
Experience using Microsoft Excel for data entry, tracking, and reporting.
Ability to manage administrative support tasks efficiently in a fast-paced environment.
Excellent organizational and time management skills with the ability to prioritize multiple assignments.
Strong verbal and written communication skills.
High level of accuracy and attention to detail in all documentation and data entry.
Ability to maintain confidentiality and exercise sound judgment.
Ability to work independently while actively contributing to a collaborative team environment.

Nice To Haves

Experience in a manufacturing environment is preferred.
Experience using ERP/MRP software is a plus.
Experience using a CRM system such as Salesforce.com is highly desired.
Strong document management skills and familiarity with recordkeeping procedures.
Ability to learn and navigate new systems and processes at the intersection of sales, production, and service teams.

Responsibilities

Answer and direct incoming telephone calls, and greet customers, vendors, and visitors in a professional and courteous manner.
Prepare, type, edit, and distribute correspondence, reports, spreadsheets, presentations, and other business documents for Sales and Customer Service teams.
Maintain organized electronic and paper filing systems to ensure easy retrieval and accurate recordkeeping.
Schedule meetings, appointments, and conference calls for Sales and Customer Service personnel.
Coordinate travel arrangements and prepare expense reports when required.
Order and maintain office supplies and department forms to support daily operations.
Prepare customer quotations, sales proposals, sales acknowledgments, and related correspondence.
Enter and update customer orders accurately in the ERP/MRP system and ensure timely processing.
Maintain customer files, pricing information, and sales records in an organized and up-to-date manner.
Generate reports and assist with tracking sales and customer service activities and performance metrics.
Coordinate the distribution of product literature, catalogs, and marketing materials to customers and internal stakeholders.
Assist the Sales and Customer Service team with administrative tasks related to customer orders, sales orders, customer contracts, and associated documentation.
Ensure all records and documents are accurate, complete, and properly filed in accordance with company policies.
Assist with document retention and recordkeeping procedures to support compliance and internal standards.
Collaborate closely with Sales, Customer Service, and customers to facilitate effective communication and support.
Maintain strong working relationships with Customer Service, Production, Purchasing, Shipping, Quality, Engineering, and Accounting teams to support daily operations.
Assist with special projects and departmental initiatives as needed.
Perform other administrative and clerical duties as assigned to support the overall success of the organization.