Service and Facility Coordinator

Ice Western • Calgary, AB

4d • CA$25 - CA$30 • Onsite

About The Position

We are seeking a Service & Project Coordinator to support our field operations, administrative processes, and client-facing activities. This role ensures smooth workflow for Service Technicians, supports project execution, and maintains high-quality communication with clients. The ideal candidate is highly organized, proactive, and experienced in HVAC, electrical, refrigeration, or construction environments with strong project coordination and administrative capabilities.

Requirements

• Technical experience in HVAC, electrical, or refrigeration industries (asset)
• Strong project coordination experience within manufacturing or construction environments
• Excellent organizational skills with the ability to manage multiple priorities
• Proficiency in Microsoft Office Suite and PDF editing tools
• Strong analytical and problem-solving skills
• Excellent written and verbal communication abilities
• Customer service focused with the ability to interact professionally at all levels
• Self-starter with adaptability and initiative

Nice To Haves

• Experience with records management and document control
• Ability to manage confidential information with discretion

Responsibilities

• Coordinate daily activities and scheduling for Field Service Technicians
• Ensure compliance with safety, health, and industry regulations
• Provide technical support to field teams, assisting in troubleshooting and resolution
• Monitor journey management and travel arrangements for field staff
• Review work orders, timesheets, and field reports to ensure accuracy before client submission
• Create Rating Plates and complete Document Control Packages for clients and internal teams
• Support project documentation (invoices, reports, correspondence, minutes, manuals)
• Maintain electronic and physical records, ensuring proper classification and coding
• Manage scheduling, meetings, and project timelines using electronic calendar systems
• Assist management with research, reporting, and analysis for operational decisions
• Draft and edit correspondence, reports, and other professional documents
• Ensure all service vehicles receive regular maintenance, tire changes.
• Serve as the primary point of contact for client inquiries and technician support
• Address customer concerns and service issues promptly and professionally
• Provide accurate service information, quotations, and billing coordination
• Foster positive relationships with clients and internal teams to ensure consistent communication
• Schedule Monthly factory training with customers and contractors
• Schedule Maintenance for both facilities
• Schedule Contractors and obtain quotes
• Communicate with our facility manager

Benefits

• Competitive Wages – Based on experience
• Comprehensive Health, Dental & Vision Coverage – Premiums fully paid by ICE Western
• Paid Vacation
• RRSP Matching Plan
• Educational Allowance
• Employee Assistance Program (EAP)
• Company Events and Team Initiatives
• Free On-Site Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed