Sales and Service Banker, Stadium Branch, Philadelphia, Pa

Santander•Philadelphia, PA

4d•$34,500 - $53,000

About The Position

The Sales and Service Banker serves as a trusted advisor to customers, building strong relationships by understanding their financial needs and goals. The role provides tailored banking, lending, and investment solutions while delivering customer service, managing risk, and defending against fraud. The banker proactively supports customers with financial needs, teller transactions, cross-selling opportunities, issue resolution, and education about digital banking tools. The role collaborates with branch colleagues to meet sales targets and support the bank’s overall success. Time allocated to responsibilities may vary based on branch needs, and the banker may support nearby branches as business requires.

Requirements

High school diploma or GED.
At least 12 months of experience selling products or services; or at least 6 months in retail banking sales, financial services sales, or consultative relationship sales in a related industry with demonstrated success establishing customers, deepening relationships, and delivering results; or at least 6 months of successful Santander experience related to the role, with endorsement from a District Executive, District Operations Manager, and Region President.
At least 6 months of customer service experience in a high-volume, fast-paced, constantly changing environment.
At least 6 months of cash-handling experience.
Relationship-building skills focused on customer experience and loyalty.
Excellent customer service skills and a passion for helping others.
Ability to learn and apply sales techniques to recommend products and services that meet customer needs.
Experience cross-selling products and services.
Ability to work collaboratively in a team-oriented environment.
Excellent verbal and written communication, consultative, and influencing skills.
Ability to maintain a credible, trustworthy, and professional image.
Proficiency using digital tools and technology to enhance customer engagement.
Ability to follow directions, policies, and procedures.
Ability to identify and escalate risk concerns through appropriate channels.
Accuracy and attention to detail.
Ability to work in a fast-paced environment and manage multiple priorities.
Computer proficiency and basic math skills.
Ability to work branch hours, which may include weekends and evenings.
Legally authorized to work in the United States full-time without requiring employer sponsorship to commence employment.

Nice To Haves

Bachelor’s degree in a related field, or equivalent demonstrated through work experience, training, military service, or education.
Established work history or equivalent demonstrated through work experience, training, military service, or education.
Experience with Microsoft Office products.

Responsibilities

Meet customers’ transactional, servicing, and product needs.
Grow banking relationships through branch activities, including calls, transactions, account support, portfolio management, and partner referrals.
Develop and maintain customer relationships to understand financial needs and provide tailored solutions.
Collaborate with team members and partners to achieve branch goals and drive performance.
Deliver personalized, seamless, attentive customer service.
Address customer concerns and provide timely resolutions to foster loyalty.
Educate customers about digital platforms and self-service options.
Communicate with customers in person, by phone, and through digital channels.
Perform deposits, withdrawals, transfers, and other teller transactions accurately and efficiently.
Handle cash and maintain accurate cash drawer balances.
Assist with custodianship, audits, and other operational tasks.
Follow regulatory requirements and internal policies for risk management and fraud defense.
Support nearby branch locations when business needs require.