Sales and Service Associate

24 Hour Fitness USA • Lakewood, CA

1d

About The Position

The Sales and Service Associate welcomes new members and helps guide them through the start of their fitness journey. The role involves building trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions that support fitness success. The associate combines an interest in fitness with strong interpersonal skills to create a positive, motivating, results-driven member experience.

As a first point of contact, the associate greets and checks in members and guests, responds promptly to their needs, supports new-member onboarding, and connects members with the club’s fitness offerings. The role also contributes to a clean, well-maintained, and safe gym environment. Team members may participate in the company’s Fitness Sales and Membership Sales Commission Plans.

Requirements

• At least 1 year of experience in retail or fitness sales.
• Obtain CPR and AED certification within 60 days of employment.
• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated, passionate about helping others, and interested in learning and personal growth.
• Strive to meet or exceed goals and maintain a positive, can-do attitude.
• Embrace challenges and treat setbacks as opportunities to learn and grow.
• Have a strong service mentality and desire to deliver exceptional member experiences.
• Have flexible availability across weekdays, weekends, and holidays.
• Be available for minimum travel that may be required for training and lead generation.

Responsibilities

• Build first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well-maintained, and safe for members and guests.
• Deliver a welcoming, informative, and inclusive sales and service experience to all guests and members.
• Help members identify appropriate next steps in pursuing their fitness goals.
• Support new-member onboarding and help members connect with the club’s fitness offerings.
• Greet and check in members and guests and promptly attend to their needs.

Benefits

• Paid time off
• Medical coverage
• Dental coverage
• 401(k) with match for qualifying positions
• Free gym membership
• Discounts on products and personal training
• Employee Resource Groups and opportunities to participate in community events in person and virtually
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed