Sales and Service Associate
About The Position
The Sales and Service Associate welcomes new members and guides them through the start of their fitness journey. The role builds genuine, trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions that support their fitness success. The associate combines a passion for fitness with strong interpersonal skills to create a positive, motivating, results-driven member experience. The associate greets and checks in members and guests, helps them connect with the club’s fitness offerings, answers questions, resolves concerns, and directs people to appropriate resources. The role also helps keep the gym clean, well-maintained, and safe. Team members may participate in the company’s Fitness Sales and Membership Sales Commission Plans.
Requirements
- At least 1 year of experience in retail or fitness sales.
- Obtain CPR and AED certification within 60 days of employment.
- Demonstrate authenticity, sincerity, open-mindedness, and integrity.
- Be self-motivated and passionate about helping others, with an interest in learning and personal growth.
- Strive to meet or exceed goals while maintaining a positive, can-do attitude.
- Embrace challenges and view setbacks as opportunities to learn and grow.
- Have a strong service mentality and a desire to deliver exceptional member experiences.
- Be available full-time with flexible availability across weekdays, weekends, and holidays.
Responsibilities
- Build first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
- Help keep the gym clean, well-maintained, and safe for members and guests.
- Deliver a welcoming, informative, inclusive sales and service experience to all guests and members, and help them take appropriate next steps toward their fitness goals.
- Support new-member onboarding and help members connect with the club’s fitness offerings.
- Greet and check in members and promptly attend to their needs.
Benefits
- Paid time off
- Medical coverage
- Dental coverage
- 401(k) with employer match for qualifying positions
- Free gym membership
- Discounts on products and personal training
- Employee Resource Groups and opportunities to participate in community events in person and virtually
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
