Sales and Service Associate

24 Hour Fitness USA • Hollywood, CA

3d

About The Position

The Sales and Service Associate welcomes new members and guides them as they begin their fitness journey. The role builds genuine, trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions that support their fitness success. It combines a passion for fitness with interpersonal skills to create a positive, motivating, results-driven member experience.

The associate provides a welcoming and informative experience for guests and members, supports new-member onboarding, and helps members connect with the club’s fitness offerings. As a first point of contact, the associate greets and checks in visitors, attends promptly to their needs, answers questions, resolves concerns, and connects them with appropriate resources. The role also helps maintain a clean, well-maintained, and safe gym environment.

This is a full-time role with flexible availability across weekdays, weekends, and holidays. Minimum travel may be required for training and lead generation. Team members are eligible to participate in the company’s Fitness Sales and Membership Sales Commission Plans.

Requirements

• At least 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.
• Availability across weekdays, weekends, and holidays.
• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated and passionate about helping others, with an interest in learning and personal growth.
• Strive to meet or exceed goals while maintaining a positive, can-do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Possess a strong service mentality and a desire to deliver exceptional member experiences.

Responsibilities

• Build first-name relationships with members; answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well-maintained, and safe for members and guests.
• Deliver a welcoming, informative, inclusive sales and service experience to all guests and members, and help them take appropriate next steps toward their fitness goals.
• Support new-member onboarding and help members connect with fitness offerings.
• Greet and check in members and guests and promptly attend to their needs.
• Listen to members’ goals and needs and recommend personalized solutions that support their fitness success.

Benefits

• Paid time off
• Medical coverage
• Dental coverage
• 401(k) with match for qualifying positions
• Free gym membership
• Discounts on products and personal training
• Employee Resource Groups and opportunities to participate in in-person and virtual community events
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed