Sales and Service Associate

24 Hour Fitness USA • Rancho Cucamonga, CA

10d • Onsite

About The Position

The Sales and Service Associate welcomes new members and guides them through the start of their fitness journey. The role builds genuine, trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions that support their fitness success. It combines a passion for fitness with strong interpersonal skills to create a positive, motivating, and results-driven member experience.

The associate is often the first person members see when they arrive, and helps them feel welcome, informed, and connected to the club’s fitness offerings. At locations with a Kids’ Club, the associate may also be assigned childcare and supervision duties. Full-time availability with flexibility across weekdays, weekends, and holidays is required. Team members in this role are eligible to participate in fitness sales and membership sales commission plans.

Requirements

• At least 1 year of experience in retail or fitness sales.
• Obtain CPR and AED certification within 60 days of employment.
• Be authentic, sincere, open-minded, and act with integrity.
• Be self-motivated and passionate about helping others, with an interest in learning and personal growth.
• Strive to meet or exceed goals and maintain a positive, can-do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Have a strong service mentality and desire to deliver exceptional member experiences.
• Be available full-time, with flexible availability across weekdays, weekends, and holidays.
• For California locations with a Kids’ Club, successfully provide fingerprints, register with TrustLine, and provide confirmation of registration; maintain registration throughout employment in this position.

Nice To Haves

• 12 months of experience working in retail and fitness sales.
• 6–12 months of childcare experience for locations with a Kids’ Club.

Responsibilities

• Build first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well-maintained, and safe for members and guests.
• Provide an outstanding, welcoming, informative, and inclusive sales and service experience to guests and members, and help them take appropriate next steps toward their fitness goals.
• Support new member onboarding and help members connect with the club’s fitness offerings.
• Greet and check in members promptly and attend to their needs.
• At locations with a Kids’ Club, care for and supervise children; manage entry and exit control and check-in and check-out; notify parents when their involvement is needed; administer first aid; and tidy, clean, and disinfect the space.
• At locations with a Kids’ Club, promptly page parents when a child needs a diaper change or restroom assistance and communicate with parents about discipline concerns.
• At California locations with a Kids’ Club, obtain and maintain confirmed TrustLine registration before working in the Kids’ Club when children are present.
• Travel as minimally required for training purposes and lead generation.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in fitness sales and membership sales commission plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed