Sales and Service Associate

24 Hour Fitness USA • Highlands Ranch, CO

1d

About The Position

The Sales and Service Associate welcomes new members and guides them through the start of their fitness journey. The role builds trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions to support their fitness success. It combines a passion for fitness and strong interpersonal skills to create a positive, motivating, results-driven member experience.

The associate greets and checks in members and guests, answers questions, resolves concerns, and connects people with appropriate resources. They support new-member onboarding and help members engage with the club’s fitness offerings. They also help keep the gym clean, well-maintained, and safe. Team members in this role may participate in the company’s fitness sales and membership sales commission plans.

Requirements

• At least 1 year of experience in retail or fitness sales.
• Obtain CPR and AED certification within 60 days of employment.
• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated and passionate about helping others, with an interest in learning and personal growth.
• Strive to meet or exceed goals and maintain a positive, can-do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Have a strong service mentality and desire to deliver exceptional member experiences.
• Have flexible availability across weekdays, weekends, and holidays.

Responsibilities

• Build first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well-maintained, and safe for members and guests.
• Deliver a welcoming, informative, inclusive, and well-rounded sales and service experience to guests and members.
• Inspire members and guests to take appropriate next steps toward their fitness goals.
• Support new-member onboarding and help members connect with the club’s fitness offerings.
• Greet and check in members and promptly attend to their needs.

Benefits

• Paid time off
• Medical coverage
• Dental coverage
• 401(k) with company match for qualifying positions
• Free gym membership
• Discounts on products and personal training
• Employee Resource Groups and opportunities to participate in community events in person and virtually

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed