Sales and Service Associate

24 Hour Fitness • Citrus Heights, CA

15d

About The Position

The Sales and Service Associate welcomes new members and guides them through the beginning of their fitness journey. The role builds genuine, trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions that support their fitness success. It combines a passion for fitness with interpersonal skills to create a positive, motivating, results-driven member experience.

The associate serves as a welcoming first point of contact, helps members connect with the club’s fitness offerings, answers questions, addresses concerns, and directs members and guests to appropriate resources. The role also supports a clean, well-maintained, and safe gym environment. Full-time availability is required, with flexibility across weekdays, weekends, and holidays. Minimum travel may be required for training and lead generation.

Requirements

• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated and passionate about helping others, with a genuine interest in learning and personal growth.
• Strive to meet or exceed goals while maintaining a positive, can-do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Have a strong service mentality and desire to deliver exceptional member experiences.
• At least 1 year of experience in retail or fitness sales.
• Obtain CPR and AED certification within 60 days of employment.
• Have flexible availability across weekdays, weekends, and holidays.
• Minimum travel may be required for training and lead generation.

Responsibilities

• Build first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well-maintained, and safe for members and guests.
• Deliver a welcoming, informative, inclusive, and well-rounded sales and service experience to guests and members, helping them take appropriate next steps toward their fitness goals.
• Support new-member onboarding and help members get connected to fitness offerings through friendly greetings, check-in, and prompt attention to their needs.

Benefits

• Paid time off
• Medical coverage
• Dental coverage
• 401(k) with match for qualifying positions
• Free gym membership
• Discounts on products and personal training
• Employee Resource Groups and opportunities to participate in community events in person and virtually
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed