Sales and Service Associate

24 Hour Fitness • Hayward, CA

2d

About The Position

The Sales and Service Associate welcomes new members and guides them as they begin their fitness journey. The role focuses on building genuine, trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions that support their fitness success. The associate combines a passion for fitness with strong interpersonal skills to create a positive, motivating, results-driven member experience.

The position provides a welcoming and informative sales and service experience, supports new-member onboarding, answers questions, addresses concerns, and connects members and guests with appropriate resources. It also helps maintain a clean, well-maintained, and safe gym environment. Full-time availability is required, with flexibility across weekdays, weekends, and holidays. Minimum travel may be required for training and lead generation.

Requirements

• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated and passionate about helping others, with a genuine interest in learning and personal growth.
• Strive to meet or exceed goals and maintain a positive, can-do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Have a strong service mentality and a desire to deliver exceptional member experiences.
• Have a minimum of 1 year of experience in retail or fitness sales.
• Obtain CPR and AED certification within 60 days of employment.
• Be available full-time with flexibility across weekdays, weekends, and holidays.
• Be able to meet minimum travel requirements that may apply for training and lead generation.

Responsibilities

• Build first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well-maintained, and safe for members and guests.
• Deliver an outstanding sales and service experience by creating a welcoming, informative, and inclusive visit and inspiring guests and members to take appropriate next steps toward their fitness goals.
• Support new-member onboarding and help members connect with the gym’s fitness offerings.
• Greet and check in members and attend promptly to their needs.

Benefits

• Paid time off
• Medical coverage
• Dental coverage
• 401(k) with match for qualifying positions
• Free gym membership
• Discounts on products and personal training
• Employee Resource Groups with opportunities to participate in community events in person and virtually
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed